Germany
M. Sc. General Management student at Tuebingen University with 4 years of professional experience in front-office and back-office roles. Skilled in customer engagement, operational efficiency, and problem-solving skills. Proven track record in managing client portfolios and leading student organization.
● Covered business clients in the East German Public Sector in cooperation with the Territory Manager to maximize the coverage within the region. ● Managed and closed opportunities with new business and current customers. ● Coordinated sales activities with inside sales team, partners and resellers to identify and close new business, as well as cross and up selling. ● Provided support to qualified prospects and current customers including follow up, product information, quotations and closures. ● Initiated contact with potential prospects from partner deal registrations, qualified opportunities and lead generation lists as well as handling inbound sales requests. ● Created pipelines and new opportunities, including cold calling.
● Managed own portfolio of German business clients and acted as the direct liaison between the client and the operation teams regarding the database production process. ● Translated client expectations into work orders. ● Stayed in regular contact with the clients, answering and advising them regarding data implementation and technical aspects of the databases. ● Assisted the commercial teams regarding the technical background of the databases. ● Cooridinated the production teams, to ensure the quality, and timely delivery of the databases.
● Assisted the client-facing teams in completing the cyclic renewals of client’s KYC records. ● Worked on the end-to-end process of each renewal and ensuring all the information is up to date and is compliant with the EMEA regulatory standards. ● Gathered client documents and verified client data. ● Worked in close cooperation with client-facing teams and escalated any discrepancies or issues with the renewal to the appropriate stakeholders. ● Set priorities and managed the queue of pending renewals in order to meet the quality standards and timely completion of client due diligence. ● Provided solutions and process improvements.
● Covered the DACH market by providing support via phone, e-mail and chat with B2C customers. ● Identified and solved clients queries and issues. ● Handled customer complaints.