United Kingdom
As the Marketing & Regional Programs Manager, I focus on expanding the pro-manchester presence across the Greater Manchester region. I work to bring pro-manchester closer to businesses and professionals in areas including Salford, Bolton, Rochdale, and Stockport, helping to strengthen regional engagement and open up access to our events, networks, and community.
Resolved up to 90% of customer queries on first contact, improving satisfaction scores. Supported operations during peak periods, streamlined workflows to reduce handling time, and clearly explained products and policies with empathy.
Delivered tailored mentorship sessions focused on student growth and wellbeing. Partnered with faculty to address challenges and provided support with professionalism and confidentiality.
Developed and delivered internal communication strategies to boost employee engagement and streamline information flow across departments. Managed corporate events end-to-end, from logistics to stakeholder coordination, and supported virtual engagement through webinars and live sessions. Led multi-channel employee engagement campaigns, maintained internal documentation, and liaised between regional offices and HQ to ensure consistent messaging. Oversaw supplier relationships, managed a corporate merchandise shop, and tracked communication metrics to enhance campaign effectiveness.