Barcelona, Catalonia, Spain
I am a professional customer service and success specialist with nearly 10 years of experience. I am a team player, independent, organized and a very fast learner. I have worked in companies providing both B2B and B2C services, with a remarkable knowledge of SaaS and online tools. I have strong problem-solving and quick decision-making skills. I always try to give my best so the customer feels listened and understood, and even if I can’t solve it in the moment, I always make them understand we will do it as fast as possible.
After 10 years of working non-stop, I decided to take a short break and give myself more time for my hobbies. It gave me the opportunity to fully recharge my mind and body to be ready for my next professional challenge.
B2B and B2C support. Handling calls, e-mails and chats to help users of the software succeed in their business. We taught them how to use the software, gave them guidance on how to improve their performance in our marketplace, and resolved level 1 and 2 issues. Our role was to improve the experience for the companies so they eventually want to keep working with us. We helped the end users of the marketplace with their bookings, account creation and many other issues. We also handled complaints if they had any difficulties with the salon, payment or appointment.
Phone and e-mail support for a domain registrar. Troubleshooting and technical issues related to domains, hosting, servers, digital certificates and email. SSL installation, cPanel support, email account configuration. Commercial advice and after sales service.