Sacramento, California, United States
Experienced Outreach Coordinator with a demonstrated history of working in the non-profit organization management industry. Skilled in Behavior Management, Developmental Disabilities, First Aid, Digital Photography, and Public Speaking. Strong community and social services professional with a Bachelor of Arts focused in Liberal Studies from California State University-Sacramento.
● Assigned to the Reemployment Services and Eligibility Assessment Grants (RESEA) team; currently conducting Individual Employment Plan(s) for RESEA customers and directing customers to subsequent service that will best suit their job search success. Trained as back up to oversee Zoom meeting management. ● Interviewing customers to determine if they are potentially eligible for programs within Workforce Services. ● Analyze customer needs and provide support or refer customers to according agencies or branches. ● Provide one-on-one job search supportive services in the form of resume, cover letter, and statement of qualification guidance and revision, and discussion and practice of interviewing techniques. ● Update and apply according CalJOBS activity codes and case notes for customers. ● UI Navigator; investigate customer need and determine if UI SPOC call is required. Provide alternate supportive services if available. ● Recent final candidate for Outstation Trainer Position; advised highest matrix score in at least the last 7 years. ● Requested to serve on an interview panel for open Employment Program Representative position.
● Independently reviewed, investigated, and determined eligibility for Unemployment Insurance benefits, in accordance with laws, regulations, and policies. ● Utilized and confident with the proprietary software and databases to access and file unemployment claims. ● Filed claims as submitted online by claimants through California State’s database management system. ● Identified possible false statements and fraudulent claims and reported to the Investigation Division. ● Took claimants phone calls, reviewed their claim, documented conversation and actions taken, and offered information and/or assistance.
● Promoted Loaves & Fishes programs, services, and events through a variety of communication/outreach methods, including in-person events and speaking engagements. ● Documented communication efforts and correspondence, logged external engagements and contact history. ● Supported donor database as necessary; logged donors and pertinent donation information. ● Administered support to accounting during annual audits. ● Provided supervision for Cristo Rey High School Work Study Employees; trained the students in data entry of our donors in Access and also familiarized students with the campus and how to support the Dining Room. ● Managed agency website and social media, and created content as needed by Loaves & Fishes programs including videography, photos, and other media. ● Designed marketing materials including, but not limited to: flyers, brochures, reports, and presentations. ● Executed event logistics and in-kind donations for events. ● Initiated and maintained cooperative working relationships with community based organizations, businesses, and various agencies.
● Investigated and resolved payroll discrepancies. ● Calculated bonuses and commissions. ● Collected and verified timekeeping information for all employees. ● Performed daily route audit function of balancing routes. ● Billed additional revenue for direct sales or any other item communicated on a customer order form. ● Provided daily maintenance of vendor accounts. ● Analyzed weekly cash reconciliation reports and addressed discrepancies. ● Printed all documentation for drivers to complete their daily sales routes. ● Prepared and submitted payroll final reports to management. ● Addressed employees and management complaints and questions regarding payroll issues. ● Calculated and deposited daily cash collections. ● Ordered supplies through proprietary software.
● Became a security software subject matter expert in the company. ● Developed, managed, and facilitated safety security First Aid/CPR/AED instruction for VSP employees. ● Documented the Department's safety and security process/procedures in a workflow design for training reference material. ● Assisted Security Services Lead to train incoming team members. ● Responsible for updating the internal and external department web page. ● Managed and delegated requests submitted to our department's general email account. ● Organize the security calendar for all employees. ● Registered and tracked hundreds of visitors entering the company weekly. ● Arranged travel within the United States for team members.
• Assisted with life activities and choices (i.e. meal preparation, chores, etc.) • Assisted with communication needs • Assisted individual in developing and carrying out goals and objectives • Daily written synopsis of activities and goals achieved • Assisted with maintaining and tracking expenditures and working within budget