Seattle, Washington, United States
As a Program Manager on TikTok Shop's Creator and Content Governance team, I am responsible for TikTok Shop's content policies from end to end, from pre-launch data analysis, policy writing, cross-functional project management, executing accurate moderation through building LLMs and ML models, policy iteration, and maintenance. I graduated with a B.S. in Cognitive Science (with a Specialization in Computing) from UCLA in 2024, and I am passionate about the intersection between AI, behavioral science, and entertainment. I'm always down to learn more from others and expand my horizons — reach out at [email protected]!
Creator and Content Governance
At Hive, I delivered high-accuracy data labeling projects that power AI models with diverse functionalities (content moderation, deepfake/AI-generated content detection, sponsorship analytics, IP protection). I managed data analyst teams of 60+, built scalable processes, and worked cross-functionally with PMs and engineers across 12+ pipelines simultaneously. As part of the customer success team, I also monitored accounts, identified customer use cases, pain points, and upsell opportunities.
Worked with 7 potential or existing clients across 6 industries and multiple countries in Southeast Asia, assisting them with proposal building, workshops, customer journey maps, and competitor app research Supported a major German auto manufacturer's new e-commerce EV DTC strategy proposal through best-in-class UX research, competitor analysis tables, UI design, and Salesforce tools; created 14 new features used in the final RFP Proposed a website redesign, native app, and EV ecosystem for one of Indonesia's largest car parts manufacturers as part of a two-person team; conducted research on local landscape and EV policies to develop 50+ slides of RFP’s UX section Developed a proposal for Indonesia’s top bank to improve rural banking access with lite apps and WPAs
Independently researched, wrote, and published applied behavioral insights to attract consulting clients Designed UX and generated content for a mental health website and app by the Government of Canada Led recruitment of user research team leads, designing focus group protocols with mental health experts Synthesized focus group data for NLP compatibility, researched and supported machine learning analysis
This project is an attempt to compile as much historical data on interstate wars as possible. This involved sifting through hundreds of historical primary sources as well as organizing and cleaning data in excel. The goal was to produce a modern, quantitative data set that could be used by machine learning models and modern technology to analyze, understand, and predict international conflict.