Denver Metropolitan Area
Top performing PMP and CSM-certified project manager with extensive experience managing complex projects from concept to completion. An enthusiastic relationship builder skilled in overseeing cross-functional teams focused on customer and stakeholder satisfaction. Passionate about problem-solving, communication and positive collaboration.
- Maintains project governance with internal and customer stakeholders, managing day-to-day project planning and execution, project scope, expectations and risks, and ensuring timelines are met and quality results produced - Employs project management excellence to navigate with agility the complex organizations of large enterprises, building mindshare to plan and execute programs likely to have ambiguous risks and challenges - Lends support to pre-sales engagements to assist with scoping of solution and project scope definition - Contributes to the continuous improvement of MongoDB's engagement and project delivery methodologies - Forecasts resource needs and revenue overseeing the internal and external budget, project margin, resource utilization and billability across my entire project portfolio
- Managed a portfolio of SaaS implementation projects for Fortune 100 and Fortune 500 clients, ensuring client satisfaction and business impact. - Led cross-functional teams through project lifecycles, balancing scope, timeline, and budget while mitigating risks proactively. - Built and maintained trusted relationships with internal teams and client stakeholders. - Drove adherence to department and organization processes, setting the best practice cadence for a cross-functional project team. - Achieved recognition as Americas Project Manager of the Year (2021) and Project Manager of the Quarter (December 2020).
- Managed a content optimization program across multiple help centers, collaborating with content strategists and cross-functional teams. - Implemented process improvements resulting in enhanced accuracy and user experience across digital resources.
- Managed day-to-day production and maintenance of three websites, ensuring content accuracy and timely updates. - Directed project execution for three major website-wide messaging migrations, enhancing digital presence and user engagement. - Developed implementation plans to ensure on-time deliverables and efficient resource utilization. - Acted as the customer advocate, articulating the behaviors that impacted design, architecture and content to key stakeholders.
- Established and led the content department, managing a team of content producers and copywriters. - Delivered customer-facing content that drove engagement and product understanding. - Onboarded 400+ partners and executed training events for over 350 employees. - Spearheaded the design and implementation of an internal, sales-driven tech solution for improved data accessibility.