Singapore
A highly self- motivated and driven team player who excels in managing both commercial and contractual components in an outsourced environment. Possesses excellent interpersonal skills to effectively manage multiple stakeholders (internal and external); a problem solver who thrives in a fast- paced/ dynamic environment. Meticulous and commercial savvy in improving profitability, challenging costs and ensuring cashflow are managed tightly. Hardworking and operates with a strong sense of urgency and integrity to drive growth and deliver value to clients/ management. A strong ‘can-be done’ mentality when provided with a mission to accomplish, challenging obstacles and finding alternatives as required. I live by my personal convictions of credibility and integrity in what I do professionally and personally. My personal trademark is having an attitude of excellence where I believe when we do the little things given to us exceptionally well, the rest will fall in place. Core competencies include: Experience in complete lifecycle Program Management. Commercial contractual negotiations. Commercial best practices development. Managing P&L. Forecasting & Reporting. Senior Client engagement/influencer . Experience in performance and cost control. Financial management. Efficiencies management. Cost savings. People management. Service Delivery on outsourced contracts. Contractual & Commercial Risk analysis and mitigation. Problem solving. Partner/Vendor management. building trust, organizational skills, results focus, financial awareness, stress tolerance, seniority, customer focus, ability to comprehend complex, multi-layered, multi-sourced and multi-functional ICT solutions. Excellent executive-level communication and behavioral skills. Strong customer program management background. Ability to act diplomatically within a difficult and demanding client environment under tight financial- and time restraints.
20 years of experience in ICT industry, lifecycle, commercial and program management; excel in senior customer negotiation, establish and enhance win-win collaborative relationships to drive optimal business outcomes. Manage large key accounts in China, Hong Kong.
A client executive/ customer’s advocate with excellent communication skills and establish strong relationship with key decision makers in ISOS. Responsible for overall contract execution for International SOS and accountable for managing all aspects of the solution life cycle; including pre-sales, delivery and operations, towards excellence, ensuring optimal outcomes for both the customer and OBS and instrumental in contributing to a positive customer experience.
Responsible for APAC's regional business office commercial/ financial performance and delivery including the ability to maintain a healthy P&L, ensuring contractual governance checkpoints are put in place, safeguarding both BT and Credit Suisse's interests, as well as meeting the client's requirements to our best ability. As the Commercial Director, it requires establishing strong and close rapport within the BT organization across multiple work groups outside of the Business office, handling escalations effectively and mitigating commercial/ financial risks promptly. The role also requires a good understanding of the contractual terms and conditions between BT and CS as well as ensuring the team demonstrates the same level of understanding of commercial principles in dealing with suppliers/ 3rd parties to deliver goods and results to the customer. Being in such a dynamic environment, the ability to think outside the box creatively is critical when leading the team to achieve greater results more efficiently. In a nutshell, the Commercial Director should ensure consistency in quality of service rendered to the client, a positive P&L, inspire and motivate the team to strive for continuous improvement and operational excellence in the role they partake.
Handles the outsourced network procurement and service requests process of Credit Suisse APAC. Accountable for the P&L for the contract of this account, ensures day-to-day service requests are picked up and progressed end-to-end from CS to BT, implemented and completed/billed accurately. *Ensures contract compliance for commercial matters, escalates through internally BT Global when discrepancy arises. *Responsible for Service Request turnaround response committed in the MSA, based on best effort and resource availability. *Requires adaptability and flexibility to changes in support model, versatile to 'role-rotate' by knowing all key functions of the Business Office, such as Supplier Management,Governance (process), pricing strategies to ensure profitability. *Led the interfacing with BT global/CS global to go through months of UAT for a global web-based service request portal into APAC BT/CS.
*Jointly worked with IT on the Global Single Stack integration of entire sales to service delivery platform representing APAC to HK/US as part of process simplification (efficiency management) *Responsible for APAC Provisioning, project implementation for Global/ Major account clients; duties include overseeing project execution, hosting timely meetings with key stakeholders, resolving issues which may jeopardize project delivery timescales *Manages a team of Implementation Managers in APAC to streamline functions with a common strategy and KPI (11 Implementation Managers) *SME on delivery/ implementation issues encountered when delivering end to end solutions for Core products e.g Data (MPLS, FR, IPL), IP solutions, Data centre hosting solutions provisioned within APAC for customers located globally (APAC, USA, LATAM/ EMEA) * Reviews existing processes for needed improvement, challenges in provisioning and introduce improved methods/overall process. *Establishes strong and trusting customer relationships/ has excellent customer communications/ interpersonal skills *Proven track record of being able to timely coordinate seamlessly with multiple parties (internally and externally) to deliver the entire solution according to customers' requirements in a timely manner
Ensures personalized and appropriate attention is given to M hotel's (CDL group) prestige guests (VIPs) such as chairman/ MD, directors, senior position holders of corporate accounts, as well as our prestige club and suite rooms occupants. Duties include remembering the guests by name as well as their likes and dislikes. Always striving to deliver a 'home away from home' experience to the prestige guests as well as long staying, return guests. Train the front desk guest services staff on replicating the personalized service model to all other hotel guests. Additional duties included acting as duty manager to resolve any hotel guests' complaints, manager for club floor spa and pool/ gym when it was launched, running the executive club lounge during opening hours, conducting site inspections for VIPs Provides training for front office staff on excellent guest services (GM wanted me to replicate the numerous commendation I received from the VIPs during their stay personally as a goal for the staff) Works closely with other departments in hotel such as housekeeping, concierge, F&B, sales and marketing.