Janelle Koh

Implementation Group Manager (APAC)

Singapore

About

*Oversees APAC Provisioning and project implementation for MNC Accounts *Expertise in coordinating/ overseeing project execution, hosting timely meetings with key stakeholders *Manages team of Implementation Managers in APAC to streamline functions with a common strategy and KPI *Astuteness in identifying problems/handling escalations to deliver end to end solutions timely for customers in APAC, USA, LATAM/ EMEA for Core products e.g Data (MPLS, FR, IPL), IP solutions, Data centre hosting solutions *Maintains excellence mentality/ professionalism and customer oriented GOAL: *To excel as a team manager, review existing processes for needed improvement, challenges in provisioning and introduce improved methods/overall process. *To excel in customer relationship management (both internal and external), to make a difference in the workplace, value-add and maintain positivity and great attitude- desire to learn and seek constant improvement. Specialties: *Customer communications skills, people skills, coordination of multiple parties (internally and externally) to deliver entire solution from start to end.

Experience

  • Implementation Group Manager (APAC) at Verizon Business
    Sep 2003 - Present · 22 yrs 10 mos

  • Guest Services Manager at M Hotel
    2002 - 2003 · 1 yr