Pershore, England, United Kingdom
A hardworking, highly experienced Retail IT professional, strong at building & maintaining professional, collaborative relationships through challenging deliverables. Task driven, with an enthusiasm to succeed. Excellent management, communication & influencing skills and uses these to great effect in whatever role she finds herself.
Promoted to become a member of the Senior Management Team reporting into the CEO. Responsible for the Professional Services & Client Care Software Support business areas. 110 people and an annual P & L of several £million.
Promoted to this senior management role running the 2nd largest customer within BT Expedite. Key responsibilities include overall accountability for all in life service/project elements, client relationship, vendor management and the customer P&L (several £million per annum).
Service Account Management for a major Retail Bank. Contract Management and overall responsibility for operational client relationship. Service governance which included twice weekly service reviews with client Operational Management team located in London & Sheffield. Project to support transition activities. Major incident management. Single point of escalation/contact for client operational team.
Responsibility for the Stores, Loss Prevention, Marketing & Logistics areas of the business.Day to day line management of a team of 4 Business Analysts. Development of annual Operating Plan for my business areas. End to end project and programme management. The estimated value of the 2004/05 programme was £2.8 million plus, and for 2005/06 was anticipated to be £10.8 million plus. Relationship and resource management of 3rd party suppliers. First point of contact for senior management figures, including Board members, within these business areas. Management, focus and driving through to completion multiple streams of work and activities across four significant business areas. Deputising for Head of IT Development and Services.
I was responsible for the getting back on track and subsequent delivery of a programme of infrastructure projects. 9 projects delivered, total value £750K. The role included supporting the internal & external Solution Architects and interfacing to the store and head office business areas.
Head hunted from CSC by the Head of IT for BHS Ltd. Took on BA/Project Management role on a number of small projects prior to having BSM role for Distribution & Loss Prevention business areas added to my responsibilities. Activities as described in the BSM role.
Support Analyst - As part of the Bhs Business Unit Support Team provided both first and second line support, and out of hours support to a 160 plus site environment consisting of Windows NT based servers, workstations and POS devices. These ran on an application set of USI Coalition POS, Microsoft Outlook ’97, Microsoft Office ’97, SQL 6.5, Web Applications, DOS based Cash Management System and in-house written VB based applications. Support Team Lead - Responsibilities included: day to day running of the Support Team, attending client review meetings, and provision of status reports and results for the client. Desktop Manager - I was the Support Manager for the Bhs Distribution Site at Atherstone. This was a 12 month secondment to the Service Delivery division of the account with the overall objective of bringing the site ‘into line’ with other Bhs Desktop Sites. Responsible for the day to day management of the Desktop Team, and for the ‘service delivery’ element of the site. All assignment objectives delivered within a 6 month time frame i.e. 6 months early. Project Leader - Managed a number of small to medium sized projects simultaneously on the account.