Austin, Texas, United States
20+ years of experience leading direct teams of 100+ and budgets of 20M+ to deliver enterprise-wide global programs for leading eCommerce AdTech, MarTech and AI/ML Programs at top Tech Companies .Played a pivotal role on the Program leadership team in developing data-driven operational and change management strategies, transforming the organization’s PMO generating over $100M in ARR . Developed standardized metrics and reporting systems for Executive Leadership, offering critical insights into program health, engineering productivity, and operational efficiency. •Optimized SDLC processes, including an enhanced gate review process, release judgement checklist, feature flag process, go/no-go checklist, deprecation policy and retrospectives, reducing production outages by 20% and enhancing customer satisfaction . Achieved delivery of 75+ high-impact projects and programs across JAPAC/EMEA/NA, by orchestrating strategic management of budgets, schedules, scopes, and quality. •Orchestrated and led the 1st Tokenization of an Insurance System Database Migration (Cyber Security Program) in Asia for Chubb Life .Expertise spans across Agile, Scrum, Kanban, and traditional project management methodologies, combined with deep knowledge in AI/ML, Cloud Infrastructure, and Digital Transformation •Championed DEI, mentored future leaders, and served as an advisory for Women in Product, Singapore. Women’s ERG Leader at Rakuten Key Skills and Specialties: Project & Program Management | Business Process Optimization | Product Roadmaps | Cross-Functional Collaborations | Agile Methodologies | Risk Management | Data-Driven Decision Making | Client Relationships| |Mentorship | Change Management | Digital Transformation | Stakeholder Management | AI/ML Tools: Confluence, Google Suite, SharePoint, MS Office, Domo, Teams, MS Project, Smartsheet, Clarity, Trello, Monday.com, Asana, Visio, Jira, Slack
At Rakuten, I initiated and rapidly scaled a global team of 22 PMs across Singapore, Japan, China, and India, significantly enhancing the company's advertisement product revenue. •Program Management. Delivered 50+ transformative projects, catalyzed product enhancements, and fueled revenue growth for 7 products in 2024. Increased Product revenue by 25%. •Product Management. Supported 0 to 1 for 3 Advertisement Products. Brought in a revenue increase of 20% My contributions have been recognized through 4 prestigious Rakuten Awards I am also a proud Diversity and Inclusion Champion at Rakuten, actively promoting and supporting these initiatives.
• Managed the digitization program for the Life Insurance application, eSMART • Vendor management and contract negotiations • Maintained clear and consistent communication with stakeholders, providing timely updates on project status, changes, and issues, along with proposed resolutions. • Proposed and implemented development and testing improvements to enhance usability, functionality, and performance. • Led the Tokenization Program for Chubb life - sailed through tight deadlines- ensuring compliance demands and project timelines were satisfied.
• Relaunched myself into a new career - Project management. Managed Digital/Payment Applications like CBTL Mobile Wallet and DBS MoCo • Successfully delivered End-to-End Systems for clients like DBS, CBTL • Support development team, subject matter experts, and management in the establishment, planning and implementation of multiple projects