Vienna, Vienna, Austria
WSF Group was founded in 1990 to develop unexploited areas in Vienna to thriving neighbourhoods that cater for residents and visitors from all socio-economic backgrounds in the spirit of Vienna’s reputation as the world’s most liveable city. The company’s counter-cyclical investments, in-house asset and project management expertise as well as focus on sustainable growth strategies have enabled it to branch out to lead and acquire a range of international and local projects. WSF Group owns 7 luxury hotels which are at various stages of their life cycle ranging from planning to full operation as well as Golf Clubs and real estate across the CEE region. WSF Group brings together like minded investors to asset manage and operate a portfolio of properties that generates long term profitability and steady growth.
- Developing the brand and its structure to support the portfolio growth - Embedding corporate and operational concepts aimed at maximising impact at minimum cost - Formulating and executing the brand's strategy to ensure competitive resilience - Building efficient networks to support the commercial strategy of the brand and its properties - Overseeing development of the hotel design to ensure synergy of local market and brand strategy
- Overseeing operations of the Family Investment Office including investments, real estate development and accounting & legal - Asset Management - Property Management - Establishment of financing and investment strategies - Formulation and execution of the overall company strategy to to ensure sustainable growth - Real estate trading - Managing all owned businesses
Overseeing operational and strategic aspects of the group of companies with focus on asset development, management and sales as well as hotel operations including owner's representation and corporate operations.
Resourcing, recruiting and selecting of talent in line with the organisational culture, policies and relevant legislation Analysing recruitment channels to ensure maximum use of allocated budgets Adjusting recruitment activities to the overall strategy of the business, considering external factors impacting national and European labour availability Advising managers on all matters relating to managing employee relations in line with the organisation’s culture, policies and relevant legislation Coaching managers to enhance their people leadership skills Influencing managers and supervisors towards aligning their teams to the desired organisational culture
Analysing and prioritising learning and development needs in all areas of the organisation Driving quality standards within the hotel by reviewing feedback and audit results Delivering, designing and rolling out of interventions to influence behaviours in line with the organisational culture Coordinating initiatives to further embed the organisational culture across the workforce Managing all aspects of training co-ordination and administration Evaluating training based on feedback and operational needs Supporting the Learning and Development Committee to ensure consistent departmental trainings
Overseeing the operation of the departments Guest Relations, Butlers, Concierge, Door Men/Chauffeurs and Guest Services during and after the hotel opening. Managing a team of 4 Heads of Departments and overseeing 70 team members Developing cost effective service concepts enabling the delivery of consistent, ultra luxury service Recruitment of team members Building relationships with VIP guests and partners Overseeing the security and travel arrangements for top VIP clients Developing team members to reduce turnover and maximise resources Managing the teams in line with corporate policy and local employment legislation
Overseeing all operations departments including reservations and revenue Liaising with the owning and management company to manage the operation in compliance with the owner’s expectations and management company’s policies and procedures Acting as interim General Manager from mid December 2012 to mid January 2013 Budgeting and business plan writing for 2013 Managing a team of 12 Heads Of Departments and overseeing 110 team members Ensuring all operational team members consistently work according to all LQA standards and live up to guests’ expectations and the hotel’s reputation Supporting the operations team by being present and available to guests and colleagues alike at all times Conducting weekly quality control checks in all rooms division and F&B departments Maintaining and establishing strong rapports with all guests, partners and colleagues Managing talent and poor performance as well as recruiting new Heads of Departments Ensuring all departmental expenses are in line with budgets and forecasts Embracing a training and performance driven culture throughout the hotel
Overseeing the departments Front Office, Reservations and Nights whilst reporting directly to the General Manager Monitoring the performance of all departmental managers within rooms operations Duty management shifts Taking an active role in business development, revenue and yield management Analysing competitor's and market segment performances in order to determine penetration of the appropriate market Overseeing the rooms division team's development through recruitment, training and conducting disciplinary meetings Managing the rooms operations payroll and operational and capex budget Ensuring the property's rooms and public areas are well maintained to the highest standards in close liaison with the Executive Housekeeper and Maintenance Manager Maintaining and configuring the property management system (Opera V5) Building relationships with VIP guests and high producing travel agents as well as assisting in conducting Sales and Public Relations events Ensuring all team members are aware of the LQA standards in order to achieve consistently high scores
Training and development of the reservations team Conducting regular and annual performance assessments Managing the inventory and overbooking on all booking channels Developing sales strategies and determining overbooking limits in close liaison with the Front of House Manager and Director of Sales Maximising revenue through developing and loading new promotions and sales strategies Ensuring that the by the LQA set standards are being adhered to and a consistently professional guest service is being maintained at all times