Ferndale, Michigan, United States
I help people learn new systems with confidence. My background combines education, curriculum design, and virtual instruction, which allows me to translate complex tools and processes into clear, engaging learning experiences. I specialize in onboarding and training users so they quickly understand how to navigate platforms, complete key tasks, and feel successful from the start. As a former educator and program developer, I bring a learner-centered approach to training. I focus on creating structured onboarding experiences that support early success, reduce confusion, and build long-term engagement with a product or platform. My experience includes virtual training, curriculum development, program design, and small-group facilitation. I enjoy helping organizations support their users through thoughtful customer education and effective onboarding strategies. Skills: Customer Onboarding • Virtual Training • Customer Education • Curriculum Design • Instructional Design • Learning Experience Development
Deliver remote, small‑group and one‑to‑one instruction to K–12 learners three times per week using secure video conferencing, ensuring personalized learning and measurable growth. Adapt instructional methods and materials to meet diverse learning needs while maintaining engagement and motivation in a virtual environment. Provide timely feedback and progress reports to students and parents, contributing to learner success and satisfaction.
Founded and manage an online retail business, overseeing all operations including brand identity, marketing strategy, digital content creation and customer service. Develop training resources and standard operating procedures for staff and contractors, ensuring consistent customer experience and brand standards. Execute integrated marketing campaigns across web and social channels, using analytics to optimize engagement and drive revenue growth. Lead community outreach and partnerships, enhancing brand recognition and fostering customer loyalty.
Scored standardized test responses using detailed scoring rubrics; ensured accuracy and consistency across high‑volume assessments. Participated in virtual calibration sessions to maintain reliability and quality of scoring practices. Provided feedback and data for quality assurance and process improvement.
Categorized and tagged digital assets (images, text, audio and video) to support machine learning models, ensuring high data quality and integrity. Authored clear prompts and expected responses to train AI systems, demonstrating attention to detail and content development skills. Collaborated with remote teams to meet project deadlines and maintain accuracy standards.
Designed and implemented integrated marketing strategies to boost brand visibility and audience engagement for a community performing arts organization. Managed website content and usability, leveraging SEO and analytics to increase reach and improve user experience. Directed creative production of multimedia content (photography, video, graphics) and ensured visual consistency across all materials. Coordinated cross‑functional teams and external partners to deliver high‑quality marketing solutions under tight timelines.