Australia
http://www.fluentcommerce.com/ Youtube - https://www.youtube.com/channel/UCl1XKol5goYSAjkEmnCPz3g
I am responsible for Oracle's eCommerce portfolio across Australia and New Zealand. Oracle Commerce solution powers the world's best brands. Our e-commerce software solutions enable you to deliver a consistent, relevant, and personalized cross-channel buying experience for your customers. Why Oracle Commerce? Provide a consistent customer experience across every opportunity customers choose to interact with your brand, including the Web, a contact center, mobile devices, social media, retail stores, and more.
Founded in 1999, Arantech is the premier provider of Customer Experience Management (CEM) systems to communications service providers worldwide. Arantech's CEM solution radically transforms not only the way that operators service their customers but also the way their internal organisations respond to customer needs. This has made Arantech CEM both a catalyst for cultural change and a transformational force for its customers in terms of revenue and operational practice issues, as well as network issues. Arantech has defined CEM as the ability to proactively monitor and manage, in real time, the lifecycle experience of every customer that comes into contact with the business or infrastructure of a communications provider. Arantech CEM manages the experience of an entire brand offering, monitoring customers at every point where they touch the business. Arantech's CEM solutions deliver actionable business and technical options, providing a 360-degree view of all customers, 24/7/365, in real time, over any network or device.
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