Philadelphia, Pennsylvania, United States
SHRM-CP and PHR-certified Human Resources professional with municipal HR experience supporting employee relations, talent acquisition, employee lifecycle, HR operations, compliance, leave administration, and employee support. Passionate about creating positive employee experiences, building trusted relationships, and helping organizations achieve their business goals through effective HR practices.
Partnered with executive leadership to support workforce planning, HR operations, payroll administration, compliance, employee communications, and organizational initiatives within a municipal Fire Department. Key contributions included: Supported Human Resources functions, including onboarding, personnel actions, payroll changes, benefits administration, and collective bargaining agreement (CBA) compliance. Managed the annual Ground Emergency Medical Transportation (GEMT) cost reporting process, coordinating financial and operational data supporting substantial Medicare and Medicaid supplemental reimbursement. Led the development and administration of the City's ambulance billing services Request for Proposal (RFP), coordinating vendor evaluations, procurement activities, and contract implementation. Participated in the implementation of Revize CMS, ESO ePCR, ESO Fire Reporting, and Vector Solutions by assisting with vendor evaluations, data migration, system testing, and user adoption. Prepared workforce, payroll, operational, financial, and performance reports supporting executive decision-making and strategic planning. Managed procurement, vendor relationships, purchase orders, accounts payable, budget support, records management, and regulatory compliance. Collaborated across departments to improve operational workflows, streamline processes, and support enterprise system implementations.
Supported the Human Resources Department in delivering HR services across 12 municipal departments while partnering with leadership and employees throughout the employee lifecycle. Key contributions included: Managed full-cycle recruitment, interviewing, onboarding, orientation, and new hire integration. Administered HRIS transactions, personnel records, I-9 compliance, records retention, and onboarding documentation. Processed FMLA, workers' compensation, leave administration, and employee wellness initiatives. Supported employee relations, workplace investigations, policy interpretation, corrective action documentation, and performance management. Advised employees and managers on HR policies, benefits, personnel actions, and workplace concerns. Participated in the implementation of BS&A ERP and NeoGov HRIS (Performance Management and Onboarding). Generated HR metrics and workforce reports supporting leadership decision-making. Planned and coordinated employee engagement initiatives, including wellness programs, health fairs, employee recognition events, and citywide employee activities.
Provided administrative and case support in a family law practice by preparing legal documents, managing case files, and coordinating communication between attorneys and clients. Scheduled court dates and appointments, maintained organized records, and assisted with case preparation to ensure efficient legal operations.
Supervised daily operations of the device support center, leading a team responsible for troubleshooting, repair coordination, and customer support for electronic devices. Monitored team performance, ensured service quality standards were met, and provided coaching and training to improve efficiency and customer satisfaction. Collaborated with cross-functional teams to resolve escalations, streamline processes, and maintain accurate service documentation.
Provided technical support for electronic devices by diagnosing issues, performing troubleshooting, and coordinating repairs. Assisted customers and internal teams with device setup, functionality questions, and service requests while maintaining accurate documentation and ensuring timely resolution of technical issues.
Provided customer service in a high-volume automotive service center by assisting customers with vehicle service needs, explaining repair recommendations, and coordinating communication between customers and technicians. Scheduled service appointments, prepared service estimates, and ensured a smooth service experience from check-in through vehicle pickup.
Assisted customers and technicians by identifying and sourcing the correct automotive parts, managing inventory, and ensuring timely availability for vehicle repairs. Provided product recommendations and maintained organized stock to support efficient service operations.
Processed customer transactions accurately in a fast-paced retail environment while providing friendly, efficient service. Assisted customers with product inquiries, maintained organized checkout areas, and supported store operations to ensure a smooth customer experience.