Pittsburgh, Pennsylvania, United States
• Graded assignments and papers; provided diverse services as course assistant
• Visualized the repairs process map and statistically defined the root causes of delays with ANOVA testing in Minitab. • Achieved business process improvement for reducing median cycle time by 5 business days within 6 months consistently by finding certain products and processes with surplus running time and proposing solutions to integrate the resources and data.
• Collaborated with leadership in developing a pricing strategy for product portfolio and structure for sales channels including online retail, wholesalers and distributors • Developed customer satisfaction survey instruments and conducted Interviews with existing, lost and potential customers and sales partners, and identified the improvement for competition • Established costing methodology & three-tier pricing structure to streamline product portfolio pricing
• Increased revenue $6 million by assessing media effectiveness of advertising and analyzing new flu liquid product positioning. • Raised revenue of $100,000 in 2 months by having internal and external cross-functional communication, consulting with data analysts to ensure data integrity, and focusing on commercial scripts to align with value-for-money strategy and customer identity. • Generated $50,000 in monthly sales by developing new suppliers and mold manufacturing for AcnePen products, receiving a utility model patent, performing a business analysis using Excel, and negotiating to reduce the cost of raw materials by 10 percent.
• Improved production line efficiency by 12 percent by leading cross-functional teams in warehouse renewal projects, assisting with the implementation of new SAP MRP programs, managing material, supplies, and inventory, and supervising outsourcing. • Reduced employee turnover rate by 3 percent by upgrading the ERP system, performing a process map and regulations over multiple departments, and reforming organizational structure across sectors with continuous improvement methods. • Increased profit margins 25 percent by building partnerships to expand skincare and pharmaceutical product OEM networks in Hong Kong and handling upstream supply chain partnerships in the United States and internal operation management. • Conducted gap analysis and AB testing to segment niche products, implemented sample testing, and executed B2B strategy.