Melbourne, Florida, United States
Working manager for implementation and support group. Managing a varying size group of employees responsible for installation, training and go-live of complex, mission critical order entry, billing and production systems for print and digital advertising. Working support queues with a variety of US and international customers. Project managing add-on projects. Support development of new features.
Scrum Team Product Owner, prototyping and creating story tickets, release control meetings, training operations on new features, supporting sales and marketing with presentations and literature.
Technical support for a wide variety of media customers. Technical training and lead architect on enterprise installations. SQL query writing. Specification writing.