Jamie Campbell

Director, Internal Customer Experience at Canadian Blood Services

Ottawa, Ontario, Canada

About

An accomplished IT professional with over 17 years of experience in the assessment, design, security, and operation of IT services to deliver value to organizations. Areas of expertise include enterprise architecture, executive management advisory, IT program development, IT security architecture and secure systems design, IT operations management, IT security program development, IT procurement and vendor relationship management, business process analysis, and IT audit and compliance. Experienced in leading and motivating teams. Proven ability to lead challenging organizational technology change involving complex risks and implications.

Experience

  • Canadian Blood Services (12 yrs 7 mos)
    • Director, Internal Customer Experience
      Jun 2019 - Present · 7 yrs 2 mos

    • Director, Enterprise Architecture
      Jan 2014 - Jun 2019 · 5 yrs 6 mos

      Reporting directly to the Chief Information Officer, responsibilities include: - Alignment of IT Architecture to business strategy and goals - Serve as corporate lead for cyber security, implementing a multi year program to bolster the organizations security posture - Led the introduction and rollout of electronic records in a GMP environment

  • Carleton University ()
    • Assistant Director, Information Security and Operating Platforms
      Jun 2011 - Jan 2014 · 2 yrs 8 mos

      As a senior member of the enterprise IT management team, reporting directly to the Chief Information Officer. - Provided vision and leadership for the development and evolution of the University’s IT security program. - Led the team accountable for the design and day-to-day operations of over 350 enterprise Windows and Unix server platforms - Provided leadership and oversight to the architecture, design, and evolution of key enterprise IT services to ensure alignment with organizational strategies and business objectives. - Developed a policy and procedure framework for the secure management of information assets. - Led a team of 11 employees and facilitated staff development through coaching and formal/informal learning opportunities. Managed and strengthened relationships with key vendors. Led the procurement process for several large contracts by developing purchasing vehicles (RFP, RFSO, SoW) in compliance with University procurement policies. Evaluated proposals and selected vendors for technology and professional services contracts.

    • Manager, Information Security
      Dec 2005 - Jun 2011 · 5 yrs 7 mos

      - Designed, implemented, and evolved the University IT security program and IT security architecture to balance effective stewardship of resources with the University’s ability to operate efficiently.

  • Senior Consultant at Deloitte
    Aug 2000 - Dec 2005 · 5 yrs 5 mos

    Member of the Deloitte Enterprise Risk Services (ERS) team specializing in information security and IT security consulting. - Provided expert advice to clients in the areas of security architecture, threat risk assessments, IT security audits, technical vulnerability assessments, business continuity planning, and information management. - Supported revenue generation through client relationship management and development of proposals in response to RFPs and RFSOs. - Served clients across various industries including health, research, banking and financial services, defence and national security, as well as various Government of Canada departments and Crown Corporations.

  • Network Analyst at The Lowe-Martin Group
    Aug 1998 - Aug 2000 · 2 yrs 1 mo

    Responsible for the day to day installation, configuration, and maintenance of all network equipment, desktops,and servers in a commercial printing company. - Responsible for the planning, design, configuration, and maintenance of the corporate Firewall and DMZ architectures. - Supported the internal network that consisted of HP Networking equipment, Windows NT, Win 9x, Novell 4.1x, Solaris 7, and Linux hosts. - Responsible for user management, system backup, system hardening, secure configuration, network WAN switch support - Infrastructure support for a wireless inventory management system.