Cincinnati, Ohio, United States
Experienced operations leader with over 35 years in the plumbing, excavation, and water restoration industries in various markets around the country. Known for building high-performing teams, exceeding revenue targets, and fostering a strong culture of sales, safety and professionalism. I’ve led multi department operations, developed company wide training programs, and launched new service lines most notably a leak detection division. My leadership has directly contributed to multiple National & Regional Branch of the Year awards, and I’m passionate about driving business growth through people, process, and performance.
● Oversee day-to-day branch operations including hiring, scheduling, revenue management, team performance & customer satisfaction ● Building & developing a high performance culture centered on professionalism, strong communication and exceptional sales & service delivery ● Lead initiatives to increase customer reviews among all platforms, brand reputation and customer loyalty ● Implement operational processes to support growth, efficiency and profitability for a new branch in its early stages
● Consistently exceeds revenue and sales targets by delivering outstanding residential and commercial plumbing services. ● Drive company growth by successfully upselling excavation, water mitigation and hydro jetting services. ● Maintain a flawless safety record by strictly adhering to all safety standards and protocols.
● Oversaw project-level P&L by forecasting revenue, controlling costs, and driving operational decisions to protect profit margins. ● Improved systems and processes related to equipment transportation and labor allocation, streamlining fleet operations across job sites. ● Conducted field safety observations to maintain safety standards and ensure regulatory compliance. ● Directed a 20-person team to surpass $200K in weekly revenue.