Greater Toronto Area, Canada
Spearheading transformational change at TD Insurance, James has been an instrumental force behind TD Insurance’s digital journey to optimize enterprise operations and deliver consistent and personalized end-to-end experiences that help customers better protect what matters. Through financial and business performance, innovation, and the use of advanced analytics, he has helped elevate TD Insurance to its position as Canada’s third-largest general insurer and largest direct-to-consumer insurance company. As CEO of TD Insurance, James leads a team of dynamic insurance professionals who ensure TD Insurance is at the forefront of leading-edge technologies, policies and systems that deliver customer-centric, digitally driven, direct-to-consumer experiences. Guiding his team through continued expansion of TD’s general and direct insurance businesses, James prioritizes innovation — innovation in products, data and analytics and underwriting— to fuel growth opportunities. TD Insurance puts care at the core of everything it does, and James’s efforts have forged deeper connections with its customers. A people-focused leader, James encourages a highly collaborative and inclusive approach within his teams. With a focus on mentorship and career development, he furthers TD’s commitments to ensure a more diverse, inclusive workforce and bring its mission statement of customer care, ease, advice, protection, and support to life.