James Melbow

Herder of cats

Vancouver, British Columbia, Canada

About

Experience

  • MongoDB (Vancouver, British Columbia, Canada)
    • Lead, Technical Services
      Feb 2025 - Present · 1 yr 5 mos

    • Senior Escalation Manager
      Feb 2023 - Jan 2025 · 2 yrs

    • Escalation Manager
      Jan 2021 - Feb 2023 · 2 yrs 2 mos

  • MobileIron (10 yrs)
    • Escalation Manager
      Nov 2012 - Dec 2020 · 8 yrs 2 mos

      Managing escalations, managing people, managing projects, managing expectations, managing to cope quite well.

    • Manager, Support Team
      Feb 2012 - Nov 2012 · 10 mos

    • Senior Support Team Lead
      Jan 2011 - Feb 2012 · 1 yr 2 mos

  • Symbian Foundation (1 yr 5 mos)
    • Technical Services Coordinator
      Sep 2010 - Jan 2011 · 5 mos

      As below, but with a stronger focus on the IT provision for Symbian Foundation global sites.

    • Technical Services Coordinator
      Sep 2009 - Sep 2010 · 1 yr 1 mo

      Part of the IT team delivering first class service through an outsourced service model. * Management of international 3rd party support providers * Mostly cloud based architecture * Delivering technical solutions for a globally distributed workforce * Open source technology testing, deployment and management * Delivered significant cost savings through department restructuring of supplier contracts * I've even written music for our promotional videos! Looking to take on the business value 'Collaborative' and champion this in the Foundation and empower staff globally through openly accessible mobile and desktop tools.

  • Director at Two Dogs Digital Limited
    Jun 2009 - Sep 2010 · 1 yr 4 mos

    Business to deliver contract development, support and hosting to websites and other b2b clients. Services included ad hoc Apple strategy, support and advice; open source ecommerce design and support.

  • IT Manager (Contract) at moodboard
    Apr 2009 - May 2009 · 2 mos

    Short term temporary contract. Helping this photo library recover from a RAID array disaster and get back to normal service.