Amsterdam, North Holland, Netherlands
Digital Solutions Executive leads profitable growth by helping businesses accelerate revenue growth with eCommerce Marketplace platforms using SaaS technology. Applies in-depth experience building retail businesses, brands and customer engagement to guide businesses on how best to maximize their online revenue channels both globally – and locally. DRIVES CUSTOMER ENGAGEMENT ONLINE BY DELIVERING EXCEPTIONAL EXPERIENCES Embraces a passion to continuously innovate the online customer experience that meets the strategic goals and revenue targets of businesses. Key value in the ability to align the business needs of clients with the right technology to drive customer engagement, conversion and retention. Builds “frontend and backend” technology platforms that deliver exceptional customer experiences, exceed data protection and scales actionable customer relationship management (eCRM) databases. SEIZES GROWTH OPPORTUNITIES WITH FORESIGHT AND AGILITY Unique blend of skills enable ability to adapt digital technology solutions to fast-changing consumer behaviors and market conditions: • Technology savvy to create digital solutions that drive customer engagement, conversion, retention • Data mindset that evolves strategy based on real-time customer insights • Innovation that delivers meaningful disruption to grow market share • Leadership that inspires and empowers frontline people to exceed customer expectations • Deep experience in B2B and B2C technology integrations Welcomes opportunities to connect with like-minded people focused on innovation and technology, and who share a passion to create exceptional customer experiences online.
Aven Hospitality is a new, independent company built for agility, bringing modern architecture, renewed investment, and a product-led approach to innovation across the hospitality industry. Building next-generation solutions for hotel bookings and beyond. Aven reflects the accelerating transformation of hospitality, with innovative solutions built for the speed and complexity of today’s industry.
Leading the Integration and product teams support with new client implementation with onboarding for both SynXis retail booking systems and techsembly gift card technology for both legacy and new key account clients. Hospitality Solutions is the hospitality technology provider behind some of the world’s leading hotel brands. Powered by our flexible, reliable, next-generation hotel tech solutions, hoteliers can unlock new possibilities by surpassing limits, solving daily challenges, and outpacing competition. CONTRIBUTION VALUE • Implementation and onboarding key client services to SynXis CBD systems • Project management for timeline thresholds with relevant team service providers. • New business implementations for innovative payment provider products. • Business development for key account holders to the techsembly GFC&V platform.
Providing SaaS & revshare e-commerce technology solutions to help luxury 5-star brand Hospitality businesses quickly scale globally with multi-store e-commerce marketplaces that adapt to the needs of local market customers for their e-shop and global / storemarket gift card solutions. Client specific and custom aligned CMS training and product onboarding CONTRIBUTION VALUE • Develop product strategies that meets the needs of the client base. • Innovation projects for feature upgrades in conjunction with in-house developers. • Business and product development for technology enhancements • Intermediary between client requirements and product upgrades. • Knowledge base documentation development and maintenance. • Product Knowledge enhancements for client training requirements. SKILLS ENABLED Product Innovation + development | Digital Gift Card Enhancement | Knowledge Base Documentation | SaaS Technology Solutions | E-Commerce Marketplace Platforms + Mobile Apps | ISO 27001 Compliance + Accreditation | Innovation | Disruptive Business Models | New Business Development | Revenue Growth Strategies | Operations | Consultative Solution Selling | Strategic Vision + Execution | Data-driven Marketing | Omnichannel Brand Extensions | Online Customer Experience | CRM + eCRM | Data Protection + Security | Agile Processes | Technology Platforms + Dashboards Transformations | Performance Metrics + KPI Integrations
Providing SaaS & revshare e-commerce technology solutions to help luxury 5-star brand Hospitality businesses quickly scale globally with multi-store e-commerce marketplaces that adapt to the needs of local market customers for their e-shop and global / storemarket gift card solutions. CONTRIBUTION VALUE • Develop product strategies that meets the needs of the client base. • Innovation projects for feature upgrades in conjunction with in-house developers. • Business and product development for technology enhancements • Intermediary between client requirements and product upgrades. • Knowledge base documentation development and maintenance. • Product Knowledge enhancements for client training requirements. SKILLS ENABLED Product Innovation + development | Digital Gift Card Enhancement | Knowledge Base Documentation | SaaS Technology Solutions | E-Commerce Marketplace Platforms + Mobile Apps | ISO 27001 Compliance + Accreditation | Innovation | Disruptive Business Models | New Business Development | Revenue Growth Strategies | Operations | Consultative Solution Selling | Strategic Vision + Execution | Data-driven Marketing | Omnichannel Brand Extensions | Online Customer Experience | CRM + eCRM | Data Protection + Security | Agile Processes | Technology Platforms + Dashboards Transformations | Performance Metrics + KPI Integrations
Providing SaaS & revshare e-commerce technology solutions to help luxury 5-star brand Hospitality businesses quickly scale globally with multi-store e-commerce marketplaces that adapt to the needs of local market customers for their e-shop and global / storemarket gift card solutions. SKILLS ENABLED Product Innovation + development | Digital Gift Card Enhancement | Knowledge Base Documentation | SaaS Technology Solutions | E-Commerce Marketplace Platforms + Mobile Apps | ISO 27001 Compliance + Accreditation | Innovation | Disruptive Business Models | New Business Development | Revenue Growth Strategies | Operations | Consultative Solution Selling | Strategic Vision + Execution | Data-driven Marketing | Omnichannel Brand Extensions | Online Customer Experience | CRM + eCRM | Data Protection + Security | Agile Processes | Technology Platforms + Dashboards Transformations | Performance Metrics + KPI Integrations
Retained to develop business for this new startup technology company providing SaaS technology solutions to help luxury brand retail & Hospitality businesses quickly scale globally with multi-store e-commerce marketplaces that adapt to the needs of local market customers. CONTRIBUTION VALUE • Exceeded revenue growth targets with the closing of four major clients – year one • Led setup for Europe, African & Middle-East operations • Business and product development for technology enhancements • Spearheaded implementation and adoption of ISO 27001 accreditation information security management system for data protection compliance. SKILLS ENABLED SaaS Technology Solutions | E-Commerce Marketplace Platforms + Mobile Apps | ISO 27001 Compliance + Accreditation | Innovation | Disruptive Business Models | New Business Development | Revenue Growth Strategies | Operations | Consultative Solution Selling | Strategic Vision + Execution | Data-driven Marketing | Omnichannel Brand Extensions | Online Customer Experience | CRM + eCRM | Data Protection + Security | Agile Processes | Technology Platforms + Dashboards Transformations | Performance Metrics + KPI Integrations
Oversaw operations management for this upmarket indoor golf club in the heart of Singapore's central business district. The club provides an oasis for like-minded people to meet, relax and have fun. The club provide exceptional service, high quality products and a warm ambience. Using the latest Full Swing Golf Simulator technology trusted by Jordan Spieth and Jason Day, Urban Fairway provide the opportunity for more people to take up the game, and quickly improve their skills. CONTRIBUTION VALUE • Instrumental role in increasing memberships by 11% by structuring a StrAP plan for revenue growth • Accelerated favorable customer satisfaction reviews by leading on-the-job training in customer service, product delivery and hiring of customer-focused key personnel • Improved net margins m/m by an average of 5% by implementing cost reduction and streamlining plans SKILLS APPLIED Operations Management + Streamlining | Customer Service | New Business Development | Revenue Growth Strategies | HR Management |Procurement + Supply Management | StrAP Plans