Worcestershire, England, United Kingdom
I am an experienced technology transformation professional, I lead a diverse teams in designing and implementing innovative solutions and driving continuous improvement. With a focus on human-centred design I am driven by innovation and creativity in the delivery of unique, cutting-edge client solutions, and am excited about the future of technology and innovation. I am also a passionate leader who is dedicated to developing up-and-coming talent. With a strong leadership approach, I coach and motivate teams to provide and support the very best digital solutions. I recently completed the Forrester Business Case Development course to learn the value of their Total Economic Impact (TEI) framework as well as previously completing AI Business Transformation with the INSEAD business school. I am a certified Business Change practitioner, Design Thinking facilitator, LEGO Serious Play Facilitator, Lean Six Sigma Green Belt, APMQ Project Manager, and Certified Technical Trainer.
Heading up the Legal Service Design team as part of the firmwide Service Excellence function. Developing our legal service design framework and setting the standard for legal service design across the firm. Responsible for designing and delivering new, innovative services to benefit our clients. Implementing Design Thinking techniques to support our subject matter experts in the delivery of service excellence to our clients. Reviewing new legal technology solutions, assessing their suitability and supporting in the management of product trials/PoCs. Leading our Robotic Process Automation Centre of Excellence as we seek out opportunities to automate business processes. Ensuring all processes are optimised by utilising Lean Six Sigma to eliminate inefficiencies.
Responsible for the design and implementation of the firms innovation strategy which aims to foster an innovative culture across our global business. Delivering design thinking workshops to our teams and our clients, growing our innovation platform, facilitating knowledge sharing and introducing new technology to our legal experts. I am also leading the development of a suite of client facing products to provide a highly accessible, collaborative and transparent platforms for our lawyers and clients to interact. Harnessing the power of data to provide insights into our business processes and create engaging, interactive analytics for internal and external stakeholders alike.
I was Co Director of Neon Monkey Ltd. A company that myself and my business partner Dave founded in order to bring a new offering to the Learning Marketplace. We wanted to provide high quality learning products that are built by learning professionals and not designers or developers. We covered all sizes of businesses for many different learning needs. We believe our playful approach and creativity produce brighter learning solutions, helping businesses to achieve success by maximising people potential.
Responsible for designing and delivering training solutions across a range of off the shelf and bespoke business tools. Dealing with the needs of colleagues across multiple offices in countries all over the world, the training created must be engaging and to the point as our audience are often high value Partners and Lawyers within our legal practice. Utilising all methods of training to create truly blended solutions, using a suite of design tools to deliver into a range of projects. Looking at how change can be successfully delivered into a complex and large organisation.
Focusing heavily on training not only technical skills in our business applications, but also the often delicate subject of business change. I design and develop training materials in various formats from simple user manuals, to interactive e-learning as well as the classroom based courses. I provide consultative skills to SME's to assist in the production of group wide training plans. Taking an overall view of the future of technology based training in the business.
Providing a single point of contact for a key business unit within the organisation to the IT function. Tracking current and future initiatives and co-ordinating the production of a Technology Roadmap.
I manage the training function. Design and deliver training on standard desktop tools and in house bespoke software. Manage the training budget and provide training consultancy to projects and other departments.