Brussels, Brussels Region, Belgium
- Strategised and implemented gamification productivity rewards-scheme, recruitment and interview scoring systems (100+ staff) - Completed C-level tasks, accounts payable and receivable for CEO sign-off in Business Processes Outsourcing company - Delegated and supervised 100+ tasks per day to multiple countries and directly managed 4 personal assistants to ensure 24-hour work handover - Managed CEO’s calendar, correspondence, email, meeting minutes, payroll and assigned him all his daily assignments based on priority - Researched and proposed initial business plans, marketing strategies and financial forecasts for multiple businesses. All remained highly confidential - Acted as first point of contact for all staff and clients, addressing their issues to allow CEO to focus elsewhere - Position consisted of full-time travel spending one month in each country (Australia, Philippines, Thailand, Vietnam) with work performed remotely or in offices. Organised and booked all travel arrangements for CEO and support staff
- Launched passive email marketing sales blueprint to successfully increase tour sales 15% prior to customer arrival for hostels - Brought in new and repeat customers with online/offline marketing plan by creating ads and promotions for spas - Initiated online presence with on-page and off-page SEO editing for website, Facebook, Instagram and TripAdvisor pages - Designed adverts and posters for events and tours (Polarr, Canva), travel blog copywriting and planned marketing strategies
- Designed 6 lectures for an MBA course at IPAG Business School on international HR trends, expatriation and working culture - Invited as guest speaker to share experiences and challenges encountered from Asia and Australia
- Edited resumes, LinkedIn profiles and coached interviews resulting in 9 out of 11 clients being hired within 1 month