Hanoi, Hanoi, Vietnam
Open to relocate!
● Demonstrated exceptional proficiency in investment management by skillfully managing a diverse portfolio of over 20 stocks and ETFs on the thinkorswim platform. Employed a meticulous approach to risk management to minimize overall risk and maximize returns. ● Achieved impressive growth in investment portfolio of over 3x during a 5-year period, with a compounded annual growth rate of 24%. ● Established a commitment to ethical investments, with 75% of portfolio holdings focused on companies with strong environmental, social and governance ratings. ● Competently identified and invested in 5+ accomplished companies in the technology sector, resulting in a total return of over 200% in a 3-year period.
● Provides exceptional customer service to a high volume of customers (approx. 100 daily) by offering personalized product recommendations and upselling opportunities. ● Processes all sales transactions efficiently and accurately, handling cash, credit cards, and gift cards for purchases, returns, and exchanges. ● Spearheads the organization of LEGO build events to promote new campaigns and drive customer engagement. ● Collaborates effectively with team members to optimize staffing schedules and ensure seamless store operations. ● Maintains accurate inventory levels for store merchandise, ensuring optimal stock availability in both the stockroom and on the sales floor.
● Created and produced videos and other forms of media to use as social media advertisement material, increasing engagement by 50% over just 2 months. ● Established and managed social media platforms and maintained email accounts, responding to customer inquiries and order fulfillment. ● Expanded company’s reach and increased sales by proficiently managing B2B and B2C selling accounts across multiple online marketplaces.
● Earned over 95% positive feedback from customer surveys by provided outstanding customer service ● Executed transactions through POS system. Mentored team members in POS system, organizing inventory room, labeling products, and unloading merchandise. ● Advised over 100 customers per day on the floor and on register, maintained store image, educated customers about the L.L. Bean brand and latest trends in retail
In charge of safety, attendance and relations with over 50 children for 2 week sessions. Lead group activities for multiple classes, assisted camp teachers with tasks, and organized camp-wide activities.