Everett, Washington, United States
I am an experienced Project Manager and Software Engineer with a demonstrated history of working in the information technology and services industry. I am a natural leader who thrives in a collaborative team environment as well as when flying solo. I am a hard-working, passionate people person and would love to find a position where I can interact with great people to accomplish great things. We spend many, many hours at work each week and I want to be part of a great team, one that enjoys what they do and enjoys doing it. I promise there will be a cover sheet on my TPS Report! :-) I am President of both my neighborhoods HOA and the PTA at my daughters school and volunteering and making a difference in peoples lives is important to me. As President I don't run these organizations but I do lead the conversations and attempt to ensure the great value of the people on the board with me is brought out and that we do the right thing for the neighbors and children that we are serving. I am very strong with the Office Suite, with making presentations, with managing projects & people, with being a collaborative member of a team and have experience with Perl, C++, Java, Visual Basic, ClearCase, Eclipse, and Shell Scripting. I am looking for the right opportunity to take my career in a new direction such as Project Management, Finance, Operational Management, etc... I am more than willing to start at the bottom and work my way up for the right opportunity so please reach out to me and lets chat.
As the Director of Technical Support I lead a support organization providing world-class, solution-oriented technical assistance to customers and industry professionals. In this role I oversee the daily operations of our support teams, manage key performance indicators (KPIs), define technical support strategies, and act as a key liaison between our customers, product engineering, and sales teams. The goal is to drive continuous product improvement and a world-class customer experience with our product and our support teams.
During my last few years with HP -> HPE -> DXC Technologies my focus has turned to managing several projects and areas of our I.T. service offerings. My time spent on application support has dwindled as our customer base has dwindled and as I.T. dollars became more scarce. For the last several years my job scope has grown to include a program management role wherein I manage the day to day operations of a business critical data warehousing platform and coordinate activities between the many teams and companies involved in supporting this environment. My coordination efforts often include many of the following: Teradata ( Db vendor), T-systems (the mainframe vendor), Brocade (HW vendor), the application, backup, change management and security teams at HP as well as the business teams at Alcatel-Lucent. I also led several efforts to assess all Unix/Linux servers & workstations across the company to understand the role of each and to decommission as many as possible. Sr. Management, in an effort to reduce our footprint and to save the customer $, asked that we identify 200 servers (either physical or virtual) to be decommissioned and I far exceeded that by identifying over 300 servers that could be decommissioned before the project was brought to a close. I was able to succeed where previous attempts failed due to my work ethic, the relationships I built and how I was able to tactically look at the problem and work with service delivery leads for the various disciplines. I was also the lead Incident Management contact for all of Data Center Operations which is a key role when you are in the business of managing customers I.T. environments. I found this shift to looking at the bigger picture and managing projects, people and timelines to be very much something I excelled at. In August 2017 the latest in dozens of WFRs occurred and I was caught in this one. Our team was 20 strong when I joined and I was one of the last 3 standing so I am proud of my time at HP/HPE.
Working in the R&D Tools Group I supported a portfolio of software installations (both COTS and in-house developed) as well as the R&D business units that used them. I was responsible for on-going day-to-day support, patching, backups, etc... I also had several customers whose development and integration processes were in a continuous improvement mode and for these customers we developed new custom incident, change or product integration lifecycles on new tools to meet their changing needs. I formed deep relationships with these key users, understood their processes and needs and handled the project management, requirements gathering, design, development and delivery aspects of these projects. Many of these migrations were to get my customers off of Rational ClearDDTS and on to the new offering from Rational/IBM known as ClearQuest. This ClearQuest software provided a basic framework within which you could encapsulate and automate every aspect of the development or integration lifecycle. The lifecycle suite I developed for our IPTV integration team at ALU was received so highly by AT&T, for whom we conducted this integration testing, that they picked it up and used it in-house for their entire U-verse integration effort.
During my last few years with HP -> HPE -> DXC Technologies my focus has turned to managing several projects and areas of our I.T. service offerings. My time spent on application support has dwindled as our customer base has dwindled and as I.T. dollars became more scarce. For the last several years my job scope has grown to include a program management role wherein I manage the day to day operations of a business critical data warehousing platform and coordinate activities between the many teams and companies involved in supporting this environment. My coordination efforts often include many of the following: Teradata (Db vendor), T-systems (the mainframe vendor), Brocade (HW vendor), the application, backup, change management and security teams at HP as well as the business teams at Alcatel-Lucent. I also led several efforts to assess all Unix/Linux servers & workstations across the company to understand the role of each and to decommission as many as possible. Sr. Management, in an effort to reduce our footprint and to save the customer $, asked that we identify 200 servers (either physical or virtual) to be decommissioned and I far exceeded that by identifying over 300 servers that could be decommissioned before the project was brought to a close. I was able to succeed where previous attempts failed due to my work ethic, the relationships I built and how I was able to tactically look at the problem and work with service delivery leads for the various disciplines. I was also the lead Incident Management contact for all of Data Center Operations which is a key role when you are in the business of managing customers I.T. environments. I found this shift to looking at the bigger picture and managing projects, people and timelines to be very much something I excelled at. In August 2017 the latest in dozens of WFRs occurred and I was caught in this one. Our team was 20 strong when I joined and I was one of the last 3 standing so I am proud of my time at HP/HPE.
Working in the R&D Tools Group I supported a portfolio of software installations (both COTS and in-house developed) as well as the R&D business units that used them. I was responsible for on-going day-to-day support, patching, backups, etc... I also had several customers whose development and integration processes were in a continuous improvement mode and for these customers we developed new custom incident, change or product integration lifecycles on new tools to meet their changing needs. I formed deep relationships with these key users, understood their processes and needs and handled the project management, requirements gathering, design, development and delivery aspects of these projects. Many of these migrations were to get my customers off of Rational ClearDDTS and on to the new offering from Rational/IBM known as ClearQuest. This ClearQuest software provided a basic framework within which you could encapsulate and automate every aspect of the development or integration lifecycle. The lifecycle suite I developed for our IPTV integration team at ALU was received so highly by AT&T, for whom we conducted this integration testing, that they picked it up and used it in-house for their entire U-verse integration effort. In 2009 our R&D Tools team was outsourced with the rest of I.T. to Hewlett Packard and we were now supporting our former customer ALU under the terms of a 10-year service contract. This would change the nature of our relationship with the R&D units we supported and also led to a decrease in my development opportunities as this was now something the customer had to pay for.