Groveport, Ohio, United States
Operations leader and Continuous Improvement manager with 15 years’ expertise shaping high-performing infrastructures that elevate service delivery, data driven decision-making, and drive scalable growth. Build scalable processes that align labor, technology, and supply chain strategy across domestic operations. Lead high-performing teams through change, ambiguity, and scale with clarity, accountability, and strong communication. Direct large-scale system rollouts and facility installations, driving performance through KPI transparency and culture rooted in ownership and continuous improvement.
Served as Program Manager for the Logistics team, leading a diverse portfolio of cross-functional initiatives aimed at improving operational efficiency, cost-effectiveness, and process standardization. Oversaw the full lifecycle of projects—from initial planning and resource allocation to execution, stakeholder communication, and final delivery—ensuring alignment with organizational goals, timelines, and performance expectations. Introduced and institutionalized a rigorous post-project analysis framework that evaluated outcomes against defined KPIs, providing actionable insights that fueled continuous improvement and long-term strategic planning. A key area of focus was the integration of advanced data analytics into daily logistics operations. By implementing detailed productivity tracking systems and labor cost analysis tools, I was able to surface inefficiencies and pinpoint areas for process optimization, resulting in a 17% improvement in overall departmental productivity. Additionally, developed and deployed custom financial visibility tools that delivered real-time insights into project spend, resource utilization, and budget adherence—allowing leadership to make proactive, data-informed decisions. In addition to project and performance management, ownership of managing and executing physical inventory counts and clean-up activities since 2015. These included comprehensive auditing processes that ensured inventory accuracy, eliminated discrepancies, and improved data integrity across the supply chain. Through meticulous planning and coordination, these efforts contributed to tighter inventory controls, reduced shrink, and increased confidence in inventory reporting. This holistic approach—combining strategic oversight, operational execution, and analytical rigor—significantly enhanced both short-term performance and long-term agility across the logistics function.
Served as the Analytics Subject Matter Expert (SME) for Operations and Logistics, providing strategic insights and data-driven recommendations to optimize performance across multiple departments. Took the lead in identifying stagnant and slow-moving inventory, which enabled targeted liquidation strategies and freed up valuable warehouse space for higher-turnover products. Designed and implemented customized tracking tools to monitor consumables and office supply expenditures, contributing to increased budget transparency and cost control. Through in-depth analysis of transactional data, detected patterns and anomalies that revealed instances of potential fraud, including account similarities and irregular usage behaviors, helping to strengthen internal controls and reduce financial risk. In addition, developed and deployed comprehensive Departmental Operations Dashboards, integrating real-time data feeds to provide leadership with up-to-the-minute visibility into hourly productivity metrics. These dashboards outlined required productivity targets by hour to meet daily goals, tracked cost-per-unit metrics to support cost-efficiency efforts, and highlighted hourly inefficiencies that allowed for immediate labor realignment. This proactive data infrastructure empowered managers to make timely decisions, optimize labor utilization, and drive continuous performance improvements across the operation.
Spearheaded enterprise-wide cost reduction initiatives within the Distribution Center, driving measurable financial improvements through innovative data solutions and operational process enhancements. Developed and implemented a dynamic cost tracking dashboard segmented by department, which provided real-time visibility into cost per unit and overall operational spend. This tool empowered department leaders to monitor performance metrics and make data-informed decisions, ultimately reducing cost per unit from over $3.50 to under $1.90—representing a significant improvement in financial efficiency and operational control. In tandem with cost-saving efforts, led the establishment of a comprehensive Standard Operating Procedure (SOP) creation and approval process, addressing a critical need for consistency, compliance, and knowledge retention. Collaborated with cross-functional teams to document all core and support processes within the Distribution Center, ensuring clear, accessible documentation for both new hires and experienced staff. Created both conceptual and logical workflows to visualize procedures end-to-end, enhancing training effectiveness, minimizing operational ambiguity, and reinforcing continuous improvement initiatives. Designed and implemented a suite of custom tools to support OSHA compliance and workplace safety. These included dashboards for tracking scheduled safety walks, incident reports, and employee safety training completion rates, ensuring adherence to regulatory standards while promoting a proactive safety culture. These tools provided leadership with instant access to key compliance metrics and allowed for timely intervention and policy enforcement. Through these initiatives, not only contributed to a safer, more compliant workplace but also embedded a culture of accountability and performance transparency throughout the organization.
Currently manage 100% of the PC Depot Repair floor as well as manage exempt processing, out of warranty repairs, and core volume.