London, England, United Kingdom
• Design, develop and communicate BA’s LHR stand plans from creation (+18 months out) to handover to the operation, accounting for 250 aircraft 2,500 round trips per week. • Work with planning and delivery teams across the airline to ensure BA’s schedules optimise the use of airport capacity and meet the commercial priorities. • Deliver the agreed standards of customer service, operational performance and health & safety. • Maximise the value of the BA slot portfolio by improving schedule quality each season • Ensure all airport capacity assumptions are realistic and clearly communicated and risks are fully assessed • Ensure management teams are fully briefed on airport capacity issues • Influence strategic debates and attend industry meetings related to airport capacity • Contribute to the continued development of critical airport capacity systems and tools
• Responsible for the delivery of annual Revenue targets in excess of £300m for specific routes, managed via regular performance reviews to identify pricing and inventory actions to protect revenue during any risk dates and exploit revenue opportunities in the event of unexpected demand. • Delivery of day to day Engineering, Planning and Special Event activities, to ensure flights are correctly set-up for the following year to optimise revenue. • Maximise revenue benefits by managing overbooking within corporate offload/downgrade targets. • Regularly review BA product/competitive positioning in the market, using competitor intelligence and analysis to protect and/or increase market share. • Contribution to ongoing development of Best Practice and Continuous Improvement work streams, by working alongside P&I, Market Development and Added Value departments in project teams
Single point of contact for all operational issues for multi national customers, which included the management of service delivery projects & liaising with both internal & external parties to remedy/manage performance. Built working relationship with customers to monitor ongoing performance of service, agree and implement plans for the continuous improvement of performance, reliability & customer satisfaction.
Managed international capacity, on a Global basis, ensured it was available in a timely manner. Negotiated plans & timescales for future network upgrades with Foreign Telecoms operators.Writing business cases to secure funding for any additional telecommunication assets and responsible for the planning and deployment of assets into the International network
Planned & implemented network augments to maintain the design Grade Of Service, adhere to Service Level Agreements & revenue targets. Single point of accountability for all aspects of routes, call routings and national numbering plan activities to optimise network efficiency, improve service & reduce costs
Managed both Customers & Suppliers in delivering environmental control & surveillance systems, responsible for reviewing and agreeing contracts, handling & pricing variations to the original contract and/or scope of works. Prepared monthly payment applications to customers and managed Sub-Contractors accounts against specific projects and budgets.