Cambridge, Massachusetts, United States
Accomplished professional with over 27 years of experience from leading regulatory, risk management, legal, financial services, insurance and government organizations. Superb strategy, business development, complaint resolution, leadership, interpersonal, teamwork, analytical, negotiation and problem resolution skills. Recognized for being a strategic and creative thinker who has been consistently recognized for performance excellence at a national level.
Manage, plan, and lead an effective global strategy and security programs for the protection, safeguarding and security of employees, integrity, reputation, and physical assets of the company. Design, implement and monitor global security policies and programs to align with Alnylam objectives and address all aspects of security for the company’s global business including protection of intellectual property, physical security, investigations, executive protection, information security (in partnership with Information Technology), security education, event planning, emergency preparedness, crisis management, and supply chain security practices.
Managing Director for the East Region, responsible for the profitable growth of the New England, New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, West Virginia, Washington, D.C., North Carolina, South Carolina, Georgia, Florida & U.S. Caribbean Departments, aligning strategic growth initiatives and comprehensive enterprise security risk management solutions and services for Pinkerton's clients on a global scale. Oversee all aspects of the assigned geographic area, responsible for corporate strategy, territory growth, client engagement, vetting of product quality, service, and solution delivery, revenue growth, profitability, operational effectiveness, business development, leadership and management of staff, profit & loss management, revenue forecasting, training, marketing, sales-engagement, and service/product support.
Managing Director for the Northeast Region, responsible for the profitable growth of the New England, New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, and Washington, D.C. Departments, aligning strategic growth initiatives and comprehensive enterprise security risk management solutions and services for Pinkerton's clients on a global scale. Oversee all aspects of the assigned geographic area, responsible for corporate strategy, territory growth, client engagement, vetting of product quality, service, and solution delivery, revenue growth, profitability, operational effectiveness, business development, leadership and management of staff, profit & loss management, revenue forecasting, training, marketing, sales-engagement, and service/product support.
Director for the New England Region - Serve as the Trusted Risk Advisor by Anticipating Client Needs and Recommending World-Class Corporate Risk Management Solutions including Risk Advisory, Security Management, Protective Services, Corporate Investigations, Background Checks & Due Diligence Services, Protective Intelligence and Crime Indices. Oversee all aspects of the assigned geographic area, responsible for corporate strategy, territory growth, client engagement, vetting of product quality, service, and solution delivery, revenue growth, profitability, operational effectiveness, business development, leadership and management of staff, profit & loss management, revenue forecasting, training, marketing, sales-engagement, and service/product support.
Strategically aligned the negotiation of acceptable information security contract provisions in unison with customer legal teams and RSA legal, providing assurance of RSA’s security and resiliency posture to existing and new business customers. Proactively developed internal tools, processes and customer facing deliverables explaining RSA’s security posture, policies, procedures and practices. Cross-collaborated with professional services, legal, sales, product management, dispute and resolution teams, quality management, and customer support to develop a security-focused center of excellence for RSA’s customers in order to facilitate customer third party risk management, customer security questionnaires, and customer audits in accordance with industry compliance standards and best practices; NIST 800-53, NIST CSF, COBIT, COSO, Sarbanes-Oxley Act, ISO 27001/27002, EU GDPR, PCI DSS/3DS, APRA CPS 234.
Assessed clients’ information security strategies and risk management, recommending proactive measures to identify and prevent fraud and internal/external threats. Ensured effective communication and coordination of complaints and product issue identification and resolution for all problem-solving efforts between technical support, engineering, and other technical/operational teams, product teams and field service personnel. Collaborated with other team members to ensure consistency of product delivery, adherence to standard practices, and continuous improvement. Presented operational and service level reports and issued service/complaint resolution plans, administered and managed the configuration of product and process related tools, reporting tools, and associated technologies. Compiled, analyzed and reported statistical data and trends relating to service level compliance and operational effectiveness.
Proactively engaged sources of new business in the information security/technology and cybersecurity marketplace to aggressively grow market share and build tailored information security strategies for corporations and clients to reduce internal and external fraud and threats. Bolstered clients’ information security posture by securing technical advisory, security architecture design, security investment assessments, security code reviews, compromise assessments, project advisory engagements and actionable risk assessments.
2017/2016 Top National Ranking among all Personal Lines Sales Executives, Circle of Excellence, exceeding projected revenue, booked new business, projected new business targets and new agency appointments. Proactively engaged independent agents and operations staff to foster and strengthen collaborative business partnerships in order to enhance growth strategy, increase profitability and streamline marketing and cross-selling capabilities. Prepared and executed strategic growth strategies for new agencies and territories by conducting in depth due-diligence, systematic market intelligence reviews and competitor business intelligence analyses. Proactively researched and identified key strategic levers for independent agencies in order to bolster responses to shifts in market opportunities and enact risk-based contingency planning.
Led team of nine investigators; directed projects and training to foster a culture of excellence. Proactively engaged senior management and enterprise business partners to identify key opportunities to drive strategic growth and expand the customer value proposition of the unit, managing service delivery and product complaints. Collaborated with staff counsel attorneys, claims personnel, law enforcement, and representatives of federal/state/local government, to execute investigative based defense strategy for ongoing litigation. Provided in-depth due-diligence reviews of financial standing, social-media presence, company affiliations, and past criminal violations or civil litigation filings for both public and private companies and litigation subjects.