Decatur, Texas, United States
Experienced ServiceNow platform architect and developer having 11 years of accomplishments on the ServiceNow platform. A goal oriented and customer-focused individual with exceptional leadership qualities who also embraces solving complex problems
Architect ITSM solutions needed for upcoming development on the ServiceNow platform. ● Determined the best solution through requirement gathering meetings with the product owner and stakeholders. ● Transitioned the technical aspects of each project to the developers through documentation and follow-up sessions. ● Attested that design and coding standards have been met. ● Participated in all Agile SCRUM ceremonies. ● Provided technical guidance to all team members. ● Served as the architect leader to the other platform architects.
● Managed the ServiceNow development teams responsible for developing ITSM solutions utilizing the ServiceNow development platform. ● Functioned as the technical leader and architect for the entire ServiceNow platform. ● Defined the process for utilizing ServiceNow Automated Test Framework (ATF) and developed the core regression tests. ● Provided technical leadership for ServiceNow upgrades, testing, and patching. ● Defined the strategy for utilizing ServiceNow encryption for specific application data.
● Developed and led the initial implementation of ServiceNow for Sabre which was a cutover from previous vendor-managed tools to allow support for 13K users ● Implemented the core ITSM functionality which included SSO, Change Management, Incident Management, Problem Management, Request Catalog, CMDB, Asset Management and integrations.
● Developed the O/S file system and POSIX APIs for Tandem (Himalaya) Non-Stop Computer Systems. ● The file system and core APIs was written in C/C++ and TAL (A Tandem proprietary language).
● Developed Merlin, an IBM mainframe emulator under Windows NT. ● The application was written in C/C++ and Intel Assembly running as a 32-bit multithreaded application utilizing multiple processes, DLLs, inter-process communications, and TCP/IP sockets for external communications.
● Developed Relativity, a C/S SQL ODBC driver for accessing Cobol data. ● The driver was written in C for Windows, Unix, and VAX VMS, and IBM MVS. ● One major project was to port the ODBC driver to Win95/WinNT.