Wilson, North Carolina, United States
Wide ranging experience from Logistics in the US Air Force, to Call Center Management, to Sales and finally 5+ years of experience as a Computer Networking Professional. I am certified by Cisco as a Cisco Certified Network Professional, CCNP, I am working on obtaining BigIP LTM certification and the next level of Cisco Certification - CCNP Security. Active SECRET Security Clearance. Specialties: Network+, Security+, CCENT, CCNA, CCDA, CCNP, CCDP
Primary Duties: Working on a team of 3 Network Engineers on a Greenfield Project building a new $300 Million data center. New environment consists mainly of an MP-BGP EVPN multi-tenant fabric design. New technology required redesign of Network HLD/LLD and subsequent training provided to daily O&M personnel. Created extensive Design Guides for Engineering and Operations to understand EVPN Fabrics and to modify / tenants in the future as well as troubleshoot performance and failures. Implemented DCI between current and new Data Center for storage replication, VLAN stretching and migration of apps and services. Worked with each discipline in a single-team environment to speed up the design and implementation of all services as well as improve support during initial build out and during migration windows. Acted as SME for EVPN and was responsible for developing configurations, testing and creating standards for the company. Worked with Project Managers and various coworkers to identify realistic timelines and ensure that the dates were achieved on schedule.
Primary Duties - Work with the team to perform solution strategy, solution test, and solution deployment. Follow or work with others to establish solution design guides, scoping guides, and relevant test plan and design documents. Build and implement network configurations from Low Level Design for highly complex networks. Build simulated networks in test labs to resolve complex problems and compatibility issues. Act as the technical specialist and interact with various IT functions. Generate standard project documentation including detailed test plans. Upgrade and Network Migration activity. Troubleshoot and resolves tier 3 complex network problems. Ability to meet with project managers, application owners, and others to gather requirements, collaborate on solutions, get buy-in on solutions, navigate matrixes environment. Ability to work in fast paced deadline driven environment. Strong IP background and high level knowledge in multiple of the following: Design, configuration, IP addressing, solution, firewall request, documentation, Visio, routing, Cisco, LAN protocols, secure networking, load balancers, core, infrastructure, Cisco, DHCP, BGP, OSPF, TCP/IP, TCP, UDP, Multicast, Streaming, SNMP, FTP, TFTP, BOOTP, DSCP Code Points, SIP, 802.1Q, MAC Filtering (Access List Creation and management), Ethernet, SSL, AES, 3DES, DES, 10/100/1000 SX / TX, Fiber Optics, MPLS Frame Relay, Service, Interworking, PPP, PAP/CHAP for and authentication, VPN, authentication, RAS, ACE Servers, AAA Servers, PKI Certificates, TACACS, DS1, DS3, Fractional T1, OC3, OC12, OC48, SONET Ring Technologies, Wireless, 802.11A - B - G, Spanning Tree Protocol, SIP, QOS, Opnet, Sniffer, WAAS - Knowledge of firewalls and networking security challenges, Load Balancing, DMZ and Internet.
Managed, configured and maintained network equipment for an Enterprise-level Army Data Center. Process PPS (Ports, Protocols and Services) requests and making required changes on Juniper, Cisco and Palo Alto Firewalls. Closely worked with customers during their on-boarding process to ensure a smooth transition. Maintained and updated DNS entries. Managed and maintained BIG-IP F5 Load Balancer. Managed a networking environment with a wide assortment of vendors and series of switches.
Manage multiple simultaneous projects through delegation, mentorship and supervision. Supervise and mentor 8+ Network Admins and Senior Network Admins. Developed team cohesion and promoted a culture of excellence with a priority in customer satisfaction. Manage and configure and maintain an Enterprise-class Army Network. Responsible for maintaining and operating switches and routers. Monitor availability and reliability of LAN/WAN circuits. Analyze and report outages and corrective actions to Theater Network Operations Center. VLAN administration, Routing, Firewall and ACL administration. DHCP and Print Server Administration. Use Cisco Works to manage and administer the network. Network Cabling and installation. Plan network development and expansion. Cisco Unified Call Manager - managing 2,000+ Cisco IP Phones.
Manage and configure and maintain an Enterprise-class Army Network. Responsible for maintaining and operating switches and routers. Monitor availability and reliability of LAN/WAN circuits. Analyze and report outages and corrective actions to Theater Network Operations Center. VLAN administration, Routing, Firewall and ACL administration. DHCP and Print Server Administration. Use Cisco Works to manage and administer the network. Network Cabling and installation. Plan network development and expansion. Cisco Unified Call Manager - managing 2,000+ Cisco IP Phones. Directly used: Cisco 6500, 4500, 4900, 3700, and 3600 Series Catalyst Switches Cisco PIX 515, 525, 535 Firewall or ASA 5500 Cisco PIX PDM Cisco 7500, 7400, 7200, 70, 3600, 2600, 2500 Series Routers Cisco Works Dell 2970, R610, R510, R410, R310, R210, R900, R415, R515 Power Edge Servers.
Managing servers and network components; teaching students in fundamentals of network management. " Deploying and configuring Cisco routers and switches, ensuring 99.9% uptime. " Managing user rights and privileges in a windows environment. Monitoring network traffic, determine if inappropriate sites are visited using TechSkills equipment and filter inappropriate content. Assist students in developing greater understanding of network components, their configuration and how everything comes together in an enterprise environment.
Improving productivity and performance. " Managing 355 call center employees in three states through Interactive Intelligence. " Developing strategies and policies that increase agent productivity and time on the phone while providing unparalleled service to multiple clients. " Developing technology standards to continue to drive success of our agents while improving productivity and reducing costs for ESM.