Raleigh, North Carolina, United States
At Rithum, my role as Technical Account Manager leverages over 4 years of experience in driving revenue growth and enhancing client satisfaction. Specializing in data-driven strategies, the focus is on increasing visibility and optimizing performance across multiple e-commerce platforms. Collaborating with cross-functional teams, we tackle technical issues, ensuring seamless operations that prioritize our clients' goals. The skill set developed from my tenure includes expertise in customer relationship management (CRM), onboarding, data alignment, and customer success, all critical in fostering long-term client relationships. Adept at aligning objectives with business goals, my mission is to empower clients through actionable insights and strategic guidance, contributing to the dynamic landscape of online marketplaces.
As a Technical Account Manager, I specialize in driving revenue growth and increasing visibility across a diverse set of marketplace platforms and channels. I lead regular client strategy calls to align objectives, resolve challenges, and ensure business goals are met. With a strong focus on data enhancement, I manage projects alongside internal teams and technical partners to optimize our clients' performance in an increasingly competitive e-commerce space. I also collaborate closely with cross-functional teams, including account management, sales, implementation, and engineering, to resolve technical issues and ensure seamless operations, all while prioritizing client satisfaction.
In my previous AAE role, I generated leads and identified key opportunities to drive pipeline growth, contributing to overall business development. I conducted outreach through cold calling and email campaigns via Salesloft, building relationships with assigned accounts. Additionally, I managed and updated account information within Salesforce, ensuring the accuracy and integrity of the book of business. By compiling and distributing updates on Rithum and e-commerce industry trends, I fostered engagement with prospects and kept them informed on market insights.
Volunteer role with local chapter of a sports focused non-profit
In this role at Radford, I successfully boosted game attendance by developing and implementing targeted marketing and sales strategies for a handful of our Division I athletic teams.I also designed promotional materials and marketing collateral for all sports using Adobe Photoshop, ensuring consistent brand messaging. Additionally, I created and managed content for Radford Athletics’ social media accounts, driving engagement and increasing online presence. During basketball home games, I coordinated on-court recognitions and sponsorship activations, enhancing the fan experience and maximizing sponsorship partner visibility. I also recruited, trained, and led the marketing department’s undergraduate intern team.
In my role as a Marketing Assistant at McNeese, I managed marketing campaigns for five sports teams, boosting ticket sales and fan engagement. I developed a wide variety content for social media channels, designed impactful advertisements, and executed corporate sponsorship activations to enhance brand partnerships and recognition.