Asheville, North Carolina, United States
• Organize and maintain social media business pages on Facebook and Instagram. • Suggestive sales for jewelry and oysters combos to grow potentials sales. • Provide customer service with ordering, shipping, and follow-up satisfaction. • Plan live Facebook feeds to sell products, open oysters, and model product on hand. • Process customers' orders shipping, oyster mounting, quality and order actuate. • Market business in local area and online all around the World.
Process customers orders and to POS system. Making sure our orders correct before taking to customer. Helping out on curbside.
• Overseen all day to day Operations at front desk, housekeeping, laundry and maintenance. • Trained and hired new employees. • Created weekly schedule and process weekly payroll. • Handled all guest compliments and compliance both in person and online. • Insured the property is reaching its ADR, Rev Par, and occupancy percentage budgets. • Order breakfast items from vendors and hotel supplies. • Set room rates for upcoming events, holidays, and regular nights. • Keep all employees up to date with Eco-Lab products and OSHA regulations. • Coach employees to always want to improve themselves to the next level. • Negotiated sales contracts with companies in need of the hotels service. • Developed yearly rates plans, commission fees and contracts with 3rd party websites.
• Handled guest check-ins and check-outs appropriately. • Booked reservations over the telephone, through emails, and in person. • Reconciled for the cash at the end of the shift and generate accounting reports for next shift. • Responded to inquiries about the hotel's services, charges on billing statement, local dining, sporting facilities, travel directions and tourist site destinations.