San Francisco Bay Area
I am an information professional interested in providing user-centered reference and circulation services. My areas of interest include customer service, scholarly communications, data management, history of science, and teaching. My experience includes both academic and corporate libraries which have allowed me to interact with a wide variety of users and to understand their specific needs. I am skilled in engaging users, teaching classes, and liaison services.
• Solo librarian at the new adult hospital branch of the Stanford Health Library • Conduct literature searching for faculty, staff, students, patients, patient families, and the community
• Supervise 5 FTE Access Services Specialists • Responsibilities include circulation, reserves, reference, and space management • Conduct literature searching for faculty, staff, and students • Conduct training classes to introduce users to literature searching databases • Liaison to Anesthesia, Radiology, Radiation Oncology, and Ophthalmology departments
2008-2014: • Managed relationships with dozens of publishers and database providers • Negotiated annual subscription renewals and vendor contract licensing • Maintained and ensured 24/7 smooth user access to ejournal and ebook collections • Monitored ejournal, ebook, and document delivery usage and spending • Provided monthly and ad hoc metrics reporting to management on usage, trending, and spending • Tracked accuracy of vendor billings and reconcile discrepancies • Helped users at virtual reference desk • Conducted outreach activities • Conducted training classes to introduce users to library services and resources 2006-2007: • Oversaw lab notebook services program which tracked over 200,000 notebooks globally • Managed a team of over a dozen staff and contractors in the lab notebook services program • Created and enforced lab notebook SOPs for users and staff
• Provided database searching, circulation, and document delivery services • Managed lab notebook program which tracked approximately 2,000 lab notebooks • Created and enforced lab notebook SOPs for users and staff • Helped maintain the library's intranet • Conducted training classes to introduce users to library services and resources
• Provided reference services to undergraduate and graduate students • Taught classes in online searching skills • Created visually appealing displays on a wide range of subjects in science, literature, and history