James H.

About

With over a decade of industry experience, I am currently serving as the Sr. Director of Global Technical Customer Success at TeamViewer, where I lead strategic initiatives to enhance customer engagement and satisfaction. My expertise spans customer success, technical leadership, and professional services, developed through impactful leadership roles at TeamViewer, 1E, LogicMonitor and MSPs. Collaborating with global teams, I focus on delivering seamless technical support, consultancy, showcasing value and driving success for organizations. Dedicated to fostering innovation and driving operational efficiency, I aim to align customer needs with organizational goals and help customers realize value.

Experience

• Head of Professional Services at Quantios
  Jun 2026 - Present · 2 mos

• Global Sr. Director of Technical Customer Success (TAM) at TeamViewer
  Sep 2025 - May 2026 · 9 mos

• 1E (2 yrs 8 mos)
  • Global Sr. Director of Customer Success & Professional Services
    Feb 2024 - Sep 2025 · 1 yr 8 mos

  • Global Director of Technical Customer Success
    Feb 2023 - Feb 2024 · 1 yr 1 mo

• LogicMonitor (3 yrs 6 mos)
  • Senior Manager, Professional Services EMEA
    Jul 2022 - Feb 2023 · 8 mos

  • Manager, Professional Services
    Jul 2021 - Jul 2022 · 1 yr 1 mo

  • Solutions Architect
    Sep 2019 - Jul 2021 · 1 yr 11 mos

• Technical Consultant, Team Lead at Cronos Internet Ltd
  Jul 2018 - Sep 2019 · 1 yr 3 mos