Andover, England, United Kingdom
Operational and risk-focused professional with 7+ years’ experience working in regulated, high-pressure environments across infrastructure, public sector contracts and financial remediation. Proven track record of managing complex case portfolios, making sound financial and risk-based decisions, and delivering multi-million-pound recoveries while maintaining strong stakeholder relationships. Highly motivated, analytical and adaptable, with natural leadership capability demonstrated through training, mentoring and process improvement. While my experience has been gained within insurance and claims-led environments, my strengths lie in transferable skills such as investigation, risk assessment, problem-solving, stakeholder management and operational delivery. I am now looking to apply these skills in a broader operational, risk, governance, compliance or analytical role where I can add value, continue to develop professionally, and build a long-term career.
Sovereign Network Group (SNG) – Insurance Officer June 2025 – Present As an Insurance Officer at SNG, I am responsible for the effective management and administration of the organisation’s insurance portfolio, with a particular focus on claims relating to public liability, personal injury, buildings, and subsidence. I work closely with internal departments, external insurers, loss adjusters, and residents to ensure a smooth, compliant, and customer-focused claims process. Key Responsibilities: Manage and coordinate a wide range of insurance claims, including: Public liability (e.g. slips, trips, third-party property damage) Personal injury claims involving residents or visitors Buildings insurance claims (e.g. fire, escape of water, storm damage) Subsidence and structural movement-related incidents Act as the first point of contact for internal and external stakeholders regarding insurance matters, providing timely and accurate advice. Maintain accurate records and case files using systems including JCAD, Zurich Claim Hub, and Sharepoint. Liaise with insurers, loss adjusters, solicitors, and brokers to progress claims efficiently and within policy terms. Contribute to internal risk management and mitigation efforts, escalating concerns where appropriate. Support the annual renewal process for the group’s insurance policies and assist in preparing relevant documentation and data. Systems & Software Used: JCAD | Launchpad | SEMS | SharePoint | Dynamics | Northgate | Customer Hub | Zurich Claim Hub | Uniclass
I am a dedicated, driven, and focused Green Claims Handler for National Highways. I am responsible for a portfolio of cases, working with a range of stakeholders to ensure the collation of robust information cost packs meets the quality standard required and claims are settled in a timely manner. The role involves investigating cases to ensure all evidence is factual; responsible for direct contact with claimants, interrogating the claimant’s version of events; applying professional judgement and experience to support the resolution of cases and successfully closing cases either through negotiation with insurers and loss adjusters to agree settlement figures or by sending the Claims Manager recommendations on the best value outcome. I work closely with insurers, service providers, Traffic officer service, ROC/RCC, inspectors, quantity surveyors, estimators, and area teams to obtain information to support effective case resolution. During my first financial year of negotiations and settlement I have successfully hit the ground running, managing to hit my yearly targets, 6 months in advance. In my first financial year I have settled/ recovered claims in total in excess of £900,000.00. In my second financial year I have recovered £1.4M. I have recently undergone my exam for the PL1 insurance qualification which I passed first time. For this financial year, I am on track to recovering over £1.8M in settlements and have recently trained 2 x new starters.
Working as a Technical Assistant (Assistant QS), my role within Kier is to identify and record damage to Crown Property incidents on claims management systems.Using the Motor Insurance Database to obtain valid insurance details. The role involves investigating incident circumstances by contacting in house teams, the relevant Police authority, Network / Regional Control Centres and DVLA and Pricing of TR430 Green Claims and responding to any queries from the client. Assisting with the defence of Red Claims against the business by compiling the relevant paperwork and completing a Section 58 defence all the while ensuring claim files are kept regularly updated and accurate.
I am currently working for Capita PLC on a project. The Project consists of investigating/ Reviewing the calculation of corporate & private mortgages and following the full redress process from data gathering to issuing refunds and complaints handling. We do this by retrieving, analysing and importing data. Developing and streamlining new and existing processes whilst implementing this knowledge to other employees. My current position within the business is Quality assurance Lead. My day to day responsibilities consist of Distribution/ Allocation of work, Answering questions & quires in regards to processes and Reviewing completed Case work by case handlers & issuing feedback when necessary.
My job role at Tesco consisted of several different components. I was a Personal Shopper, Customer Service Loyalty Assistant and Trainee Manager. My responsibilities included; • Picking and packing the correct items ordered to good standards • Dealing with customer complaints • Phoning customers to receive feedback on their shopping experience • Helping to keep the department running smoothly • Running the last picks of the day for the Click & Collect service.