Georgetown, Texas, United States
Experienced agent of change with extensive project and people manager experience. A demonstrated history of working in the information technology and services industry. Skilled in changing the way people work in a digital world.
Optimize impact from central Learning and Development offerings and processes in strategic areas to benefit internal stakeholder organizations. Drive adoption of central and streamlined processes to reduce complexity, standardize processes, and leverage automation. Represent the needs of stakeholder teams to influence and improve end to end processes and communications.
Explore strategies and initiatives that continually improve team member experiences and business outcomes by fostering a connected organization and empowering a learner's mindset. Curate tools, training, resources, and experiences that develop Global Marketing talent. Consult and coach individuals and teams to continually improve.
Enable and empower cross functional technical teams to continually improve in quickly delivering high quality solutions to users by embracing digital transformation. Coach, train, consult, and advise teams in applying Agile, Lean, XP and User Centered Design principles and practices to achieve results. Identify organizational pain points and help deliver solutions for those problems by working with distributed and cross functional organizations. Partner with other Cross Product Leads to evolve organizational practices in supporting new operating models. Support creation and curation of training, tools, & resources for teams. Establish and evolve cascading goal tracking frameworks to drive alignment and focus within a complex organization.
Motivated and developed long-term employees. Trained experienced people and developed highly effective teams. Excelled at organizing, coordinating, and managing projects. Maintained and encouraged customer loyalty through the courteous and efficient resolution of customer complaints. Completed daily transaction reconciliation.