York, England, United Kingdom
Hospitality & Operations Leader | Guest Experience Specialist I am a dedicated and results-driven Hospitality Manager with extensive experience leading teams, optimizing daily operations, and delivering exceptional customer experiences within high-volume environments. From managing historic venue operations to leading dynamic guest service teams, my focus is always on blending commercial efficiency with outstanding service standards. My approach combines strategic problem-solving with a hands-on leadership style. I thrive in fast-paced settings where safety, compliance, and guest satisfaction are paramount. Whether orchestrating large-scale event logistics, managing night operations, or coaching frontline teams, I am passionate about creating welcoming environments and driving continuous operational improvement. 🔑 Core Expertise: Operational Leadership: Seamlessly managing day-to-day operations, duty management, and venue logistics in high-footfall environments. Customer Experience (CX): Implementing service standards that elevate guest satisfaction, managing feedback, and driving repeat visits. Team Leadership & Training: Recruiting, mentoring, and motivating diverse teams to achieve operational excellence and maintain high morale. Health, Safety & Compliance: Ensuring rigorous adherence to licensing laws, risk assessments, fire safety, and safeguarding protocols. Financial & Resource Management: Overseeing rota planning, cost controls, inventory management, and maximizing revenue opportunities.