Oakville, Ontario, Canada
A highly accomplished and results-driven senior corporate learning professional and leader with over 20 years progressive experience in providing, consulting, project leadership, and custom training development services to business, industry and government. Areas of expertise include, training: project management, strategic consulting and analysis, content design & development, e-Learning, writing/editing, strategic communications. Proficiencies in: project management, course design, eLearning, varied subject matter expertise, with a strong background in banking and financial services, and telecomm: products, processes and systems. Proactive motivator with ability to develop rapport and credibility with senior business leaders, all levels of management, clients, subject matter experts, vendors, and colleagues. Strong communication and relationship building skills, superior writing skills. Always Interested in exploring project-based contract engagements and/or job opportunities. Specialties: Training Team Leadership, Project Management, Performance Consulting, Training Needs Analysis, Instructional Design, Content Development, e-Learning, Workshops, Print Self-study, Curriculum Design, Certification and Mastery Testing, Program Evaluation, Strategic Communications, Job Aids, Technical and Process Documentation
Prime and sub-contractor of consulting services and custom training & performance support solutions: Project engagements and clients include: Training Director roles (acting), Training Project Management, Training Needs Assessments/Analysis, Instructional Design, Workshop & Job Aid development, eLearning scripts/storyboards for: CIBC (Canadian Imperial Bank of Commerce) TD Canada Trust, BMW Canada, Pearls of Wisdom, DocworksCPTI, Maritz Canada, Bank of Montreal, InScape Solutions, Rogers Communications Group, Alamar Performance Learning, Shoppers Drug Mart, Royal Bank of Canada (RBC), MacLaren Group, Sodexo, Chicos FAS, Hallmark, SDC Management Solutions Inc.
Participated in / led business development activities resulting in the acquisition of new corporate clients: sales presentations, preliminary consultations, proposal development, costing Maintained and expanded existing business and relationships by: working closely with clients, managing and exceeding expectations, providing and ensuring superior service, quality product, and demonstrated results Hired, assembled, led, coached and managed project teams and other project resources Completed, with acclaim from both clients and learners in a variety of industries, a wide range of: performance consulting, training and performance support, curriculum, and certification test development projects, using traditional and electronic media. Author of eight articles on various aspects of training and e-Learning, which were published in an e-Zine distributed to a subscribed readership of over 1,200 training professionals across Canada and the United States