Atlanta, Georgia, United States
James believes process, training, and tools are the foundation of a high-performing team; healthy accountability and continuous improvement are the keys to sustained success. He has 19 years of operations experience at two major airlines. As a Propulsion Engineer, he discovered his passion for throughput, productivity, and large-scale logistics. James has managed projects to improve processes, manage maintenance budgets, improve safety culture, and implement new technology into Delta’s operation. James has a BS degree in Mechanical Engineering from Western Kentucky University where he competed as an NCAA Division I Swimmer. He also has a Jonah Certification in Theory of Constraints from the Goldratt Institute (AGI), Ramsey Certified Master Financial Coach, and a Six Sigma Green Belt from the American Society of Quality (ASQ). James and his wife have four growing sons. In his free time, James enjoys lifting weights, 3D printing, tinkering with broken machines, watching documentary films, and trying to keep up with his kids’ hobbies.
Drive airport operations safety by developing safety program. Develop Fatigue Risk Management Program. Use Safety Risk Management process to identify and mitigate safety risks in the airport environment. Reduce aircraft damage and safety by modernizing fleet of towbarless pushback tractors across the Delta system.
Lead operational team of 20 front line, merit and contract employees in fast paced a 24-hour cargo control environment. • Collaborate with other stakeholders to control cargo restrictions based on operational needs • Launched a Customer Escalation Team to serve as primary point of contact for Sales Account Managers. The team provides oversight on shipments that have been mishandled. All shipments are monitored until they reach their destination • Manage search plan to recover all missing shipments in the system globally • Launched the Rebooking Team that ensures all cut shipments are rebooked and reprioritized to the next flight with available space. Team provides 24-hour offshore strategic leverage and prevents overbooking on all lanes • Implemented an End-to-End Service Recovery plan intended to serve our customers better: Hypercare, Sales Escalations, Rebooking Team, DOD Repair Meeting and DOD Flight Planning • Documented and CWC Policies, Procedures and Training discipline to ensure consistency and quality
NightOperations Engineering 2009 - 2010 Collaborate with TechServices, Line Maintenance and other engineering groups to provide engineering evaluation, interperetations, and recommendations for out of service aircraft. GE CF6 Powerplant Operations Enigneering 2007 - 2008 Manage the maintenance program for the CF6 engine on the B767 and A300 aircraft. Author engineering approvals, maintenance manual revisions, monitor fleet trends and comply with FAA regulations and safety requirements. APU Power Plant Operations 2006 Co-Op Engineer. Work with a diverse team of engineers and line maintenance personnel to analyze and improve delay and cancellation trends caused by Auxiliary Power Units.