Winterthur, Zurich, Switzerland
I’m an experienced IT Infrastructure and Support Engineer with over 20 years of hands-on experience designing, deploying, and maintaining enterprise systems across cloud and on-premise environments. My work bridges development, operations, and customer support, ensuring that complex infrastructures run securely, efficiently, and reliably. Key Strengths & Focus Areas: 🌐 Cloud & Infrastructure Management: Microsoft Azure, VMware, and hybrid environments 🧠 Problem Solving & Optimization: Proactive monitoring, performance tuning, and root-cause analysis 🔒 Security & Compliance: ISO 27001 alignment, ITIL-based processes, and system hardening ⚙️ Automation & Scripting: PowerShell, Bash, Perl – streamlining operations and reporting 📊 Data & Analytics: SQL Server, SAP Analytics Cloud, Power BI 🧩 Systems Integration: Networks, servers, firewalls, and enterprise application environments Professional Highlights: Designed and deployed global Azure environments for Leica Geosystems’ SmartNet services Managed infrastructure operations across multiple regions (Switzerland, SE Asia, Australia, LATAM, South Africa) Led ISO 27001 compliance and ITIL process improvements, enhancing service reliability Built SQL/SAP Analytics Cloud reporting solutions, reducing manual reporting time significantly
- Managed global infrastructure for Spider and SmartNet (networks, Fortigate firewalls, VMs, cloud IaaS environment). - Designed and deployed worldwide Azure environments for SmartNet. - Administered cloud operations across Switzerland, SE Asia, Australia, South Africa, and Latin America. - Built SQL Server portion of SQL/SAP Analytics Cloud reporting, reducing manual reporting time by over 60% - - - Generated and analyzed infrastructure performance KPIs to support decision-making, improve system reliability, and ensure compliance with operational and security standards - Implemented ITIL-based customer support processes, improving SLA performance.
- Reduced recurring incidents through proactive root-cause analysis. - Developed automated log analysis and reporting tools (C++/C#, Perl, Bash). - Authored technical Service Alerts for major issues. - Delivered 2nd-level support for Unified Communications solutions, resolving complex network and operating system issues across Europe. - Provided pre/post-sales technical support, enhancing client satisfaction.
- Designed upgrade and auditing tools for OpenScape Voice systems on Linux. - Automated auditing processes, improving efficiency.