Colorado Springs, Colorado, United States
Senior Operational Manager Strategic Planning │ Operational Management │Process & Employee Development │Mentoring / Training Senior Strategic Planner and Operational Manager with more than 27 years of experience, managing large complex programs and associated staff focused on homeland defense, missile defense, homeland security, science and technology, and IT Enterprise solutions. Skilled communicator and interagency/international partnership builder. Highly skilled in policy development and process improvement. Recognized excellence in leadership and training/mentoring employees. Competencies include: • Active Top Secret / SCI (TS/SCI) SSBI (Last adjudicated 2014) • Project development and lifecycle management within established procedures, timelines and budgets • Collaborating with clients, stakeholders, and senior management on project goals, milestones and scope • Strategic Gap Analysis and facilitation and design of Senior Leader Seminars and tabletop exercises • Synchronizing project deliverables and stakeholder expectations to support business goals / development • Identifying and mitigating risk in project dependencies and critical paths while influencing best practices
Operations Lead for a large IT Enterprise in support of the Missile Defense Agency. Manage IT Services Operations crews consisting of approximately 400 IT professionals across multiple geographic regions. Oversees and directs the day-to-day activities of the IT department, ensuring that systems, services, and infrastructure work reliably and securely. Lead teams that develop and implement networks and servers, respond to user help desk requests. Operational lead for the Global Network Operations Security Center (GNOSC), a 24x7x365 command center that monitors and reports on status of critical network infrastructure.
Operations Lead for a large IT Enterprise in support of the Missile Defense Agency. Manage IT Services Operations crews consisting of approximately 400 IT professionals across multiple geographic regions. Oversees and directs the day-to-day activities of the IT department, ensuring that systems, services, and infrastructure work reliably and securely. Lead teams that develop and implement networks and servers, respond to user help desk requests. Operational lead for the Global Network Operations Security Center (GNOSC), a 24x7x365 command center that monitors and reports on status of critical network infrastructure.
• Rotational leader on the Joint National Integration Center Research and Development Contract (JRDC) at MDA. • Managed Special Projects for MDA IT Services Crew Commander. This included identification and management of the data analytics behind all end-user support and improvement of the incident escalation process for the IT Network Security Center. • As Quality and Process lead for the IT Project Management Office, managed ASI implementation, Variance/Notification process, and supervised the implementation of projects using Agile methodology. • Involved in key organizational decision making across the program to include development and execution of contract deliverables and reports, planning of projects, risk assessments and ensuring program requirements were met.
Managed the United States Northern Command’s (USNORTHCOM) strategic planning process, leading DOD and interagency / multinational planning in the development of Defense Support of Civil Authorities (DSCA) plans; instrumental in determining the future direction of DSCA planning and support to all Lead Federal Agencies Operationally managed and lead deliberate planning, developing and maintaining five DSCA Concept Plans (CONPLANs), addressing Disaster Relief, CBRN (Chemical, Biological, radiological, and Nuclear) consequence management, support to Law Enforcement Agencies (LEA) and Pandemic Influenza and Infectious Disease (PI&ID) Response and wildland firefighting. Developed and maintained USNORTHCOM’s overseas response plans addressing Foreign Humanitarian Assistance / Disaster Relief (FHA/DR) and Foreign Consequence Management (FCM). Supervised the development of Time Phased Force Deployment Data (TPFDD) and transportation feasibility analysis to enable effective force deployment. Supervise and lead a multi-service branch of 11 military and civilian personnel. Directed, coordinated, and oversaw work through a subordinate supervisor. Advised staff regarding policies, procedures, and directives of higher-level management and headquarters (HQ). Managed the budget, planned and assigned work, monitored and appraised performance, and provided feedback for performance improvement as well as disciplinary oversight when needed. Provided training, in order to ensure proper employee development, and recommend promotions and awards/recognition. Handled grievances and complaints.