Melbourne, Victoria, Australia
I am a certified lean six sigma, service improvement and project management professional with a strong track record in delivering strategic, operational improvement initiatives across a number of sectors, particularly within the higher education sector. I lead complex, cross-functional projects that improve stakeholder experiences, with a focus on systems, processes, and people transformation in line with company objectives. I am naturally inquisitive; I love understanding why problems exist and use data driven decisions to improve the efficiency and ease of everyday work life for stakeholders.
Leading and promoting the practice of continuous Service Improvement mindset and methods in projects and initiatives within the Service Experience & Improvement team that design and improve the experiences of and services to students, staff, and academics across the University of Melbourne.
Worked within the Projects & Business Transformation team to support the College of Vocational Education and wider University. Conducted process improvement through business analysis, coordinated University & College wide projects, drove continuous improvement practices and managed stakeholders through change. Advertised, recruited and directly managed a student intern from the College of VE in 2022. Completed an internal Continuous Improvement training program in 2021 covering approaches such as Lean Thinking, User Experience (UX) design and Process Excellence (PEX). Mentored 5 practitioners in the 2022 program and 4 practitioners in the 2023 program from areas across the University. Sys: Nintex Process Manager (Process Mapping)
Assisting with the establishment of RMIT’s fourth College, the College of Vocational Education. - Practised relevant project management methodologies to ensure strong project governance and critical timelines were achieved simultaneously - Collated and assessed a variety of data sets and processes which contributed to key decision making, papers and submissions - Supported the planning and coordination for the VE Change proposal consultation and post consultation sequence - Advised on and recorded potential risks and issues and provided mitigation strategies to ensure project timelines weren’t impacted - Built strong relationships with key business SME's which enabled a better understanding of business requirements to provide more in-depth support on key project milestones and deliverables Sys: MS Project, Visio
CRM & Data Services team within the Engagement portfolio Supporting a series of concurrent projects that underpin the software deployment and integration to meet Area of Focus/key deliverables for the whole University - Adopted agile methodologies to manage the delivery of a series of concurrent projects to support the wider Engagement Portfolio and Industry Area of Focus/Delivery objectives - Monitored the progress of project components and created information and communication channels to inform progress, highlight outcomes and deliver strategies to increase collaborative results - Used digital process mapping software (Promapp) to map and streamline processes - Supported on project plans and produced privacy impact assessments for new projects - Extracted data from software platforms (eg. Linkedin Sales Navigator & Salesforce) and created reports to inform business decision making Sys: Salesforce, Linkedin Sales Navigator, CRM, Promapp, Visio
EDGE SAP APAC Deployment Project - Edge project is the deployment of SAP and a unified computer software system consistent with all Seqirus/CSL’s offices worldwide - Provided timely project support within the organizational change management division - Collaborated with SME’s to identify, plan and document business processes and requirements - Built and maintained key relationships with internal stakeholders within Edge project and business SME’s to establish and manage the impact of new software deployment - Established new administration procedures in-line with stringent pharmaceutical regulations to achieve major project milestones - Assisted with document control, updating templates and formatting of documentation to quality assurance standards - Migration of legacy Seqirus documentation to adhere to new guidelines - Tracking of progress/deliverables through statistics and reporting these to project/stream lead Systems: SAP, Documentum, EDMS, Sharepoint
School of Global, Urban & Social Studies Oversaw the busiest period for the University assisting with the 2018 Melbourne ceremony graduations project and the RMIT Connect Portal integration - Tracked progress and deliverables to ensure smooth graduation process - Worked to tight deadlines surrounding graduation and enrolment cut offs - Supported with implementation of Office365 and Service Portal - Prepared documents for PAB/CAC university hearings and minute taking - Executed large-scale data manipulation and presentation of findings to stakeholders - Responding to student enquiries via phones, email or RMIT Service portal Systems: ServiceNow Portal, Google Docs/Smartsheets, Adv Excel, TRIM
Worked within the Office Support team to source candidates for clients - Independently ran face-face interviews with candidates - Created and posted live job adverts - Assisting with the on-boarding of new staff - Consulted with clients on job briefs in order to fulfil specific staff requirements - Maintained an active candidate database through proactive calls with existing and prospective candidates - Regular communication with internal and external stakeholders to exceed requirements and expectations - Achieved over $140,000 in assisted revenue during the contract Systems: CRM, Profile (PRS)