Mumbai, Maharashtra, India
*Obtain a challenging position that utilizes my experience in Technology, Operations, Product Management and leverages my subject matter expertise in implementing IT Services Management (ITSM) solutions based on ITIL processes. *Results-driven business development leader with a unique facility for designing and implementing business objectives that meet service delivery needs. Leverage financial planning and budgetary management experience to ensure scopes of project are met and maintained. Recognized for the ability to lead projects from initial definition to blueprint development and overall execution. Work effectively with people from diverse professional and cultural backgrounds, and communicate ideas to clear easy-to-understand terms. Spearhead the launch of new projects, and apply innovation and creativity to fuel success. Exceptional project planning, Organization, and detail orientation skills. *IT Strategic Planning / Business Solutions / Team Leadership / Budgeting / Project Management Capital Expenditure Planning / Contract Negotiations / Vendor Relations. Builds and maintains vendor relationships and manages the purchase of hardware and software products. *A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge, Excellent team player with a proven ability to work proactively in a complex and busy office environment. *A distinguished Senior-Level Information Technology Manager with extensive experience in Project Management and Project Engineering. Expertise in managing project within Information Systems. Experienced interfacing with key Business units including Marketing, Finance, Operations, Human Resources, Manufacturing and Engineering in multi-cultural global arena. Excellent Communicator, with emphasis on building strong clients relationships. Quick learner that rapidly adapts to emerging technologies.
*Coordinating internal resources and third parties/vendors for the flawless execution of projects. *Ensuring that all projects are delivered on-time, within scope and within budget. *Developing project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. *Provide the company with expert opinions on new and emerging technologies that might become useful for doing business. *Recommend purchases of technology that will increase business efficiency, save money and facilitate corporate expansion Provide beneficial technology solutions. *Create IT policies that support the efforts of other departments within the company Large-scale of technology projects and assure their completion on time, according to budget and at the expected quality level. *Draft or create a company's technology budget, direct purchasing of systems Oversee the monitoring and maintenance of IT assets across the company Plan the lifespans of all the companies' technologies, including anticipated upgrades and replacements. *Endeavor to make technology and systems available around the clock, and establish disaster recovery or contingency plans to assure business continuity *Develop and implement all IT policies and procedures, including those for architecture, security, *Disaster recovery, standards, and service provision. *Aligned IT processes with ITIL best practices, through staff training, documentation and introduction Of Service Desk software suite. *In-depth knowledge and experience in information technology infrastructure planning, capacity Analysis and system implementation. *WebEx Administrator Cisco WebEx Meeting Center, Cisco WebEx Training Centre, Cisco WebEx Event Centre, Cisco WebEx Support Centre. *Work in Mirdif Playnation and Aquaplay, Ajman Magic Planet, Maadi Magic Planet, Alejandra Magic Planet, Projects from scratch till end. *SharePoint (2010) Navigation, Language and *****Please go through my CV for more detail****
*Provide orientation to new users of existing technology *Train staff about new and potential use *Make recommendations about purchase of technology resources *Provide individual training and support on request *Maintain current and accurate inventory of technology hardware, software and resources *Maintain log and/or list of required repairs and maintenance *Make recommendations about purchase of technology resources *Ensure hardware is stripped and secured before disposal *Creation of accounts for new users and allotment of permissions for access. *Trace common errors and identify host issues to be resolved for office users in 4 hours of Time. *Troubleshoot in all the application errors and printing issues for HP and UTAX printers. *Call Manager Basic Administration v6.1 (CMBA). *Backup and disaster recovery strategy. *Installation and configure AS400, Carat, Dnrd, VPN client applications. *Support all WAN users through WebEx. *Trained Staff and users in Computer-system setup and operation. *Work with the site Administrator of the branch with logon issues on the file servers. *Transfer user data and accounts for users when moving from site to site.
*Assembling, Installation & Troubleshooting of Laptop, Desktop Computers, Network, Hubs and Switches. *Assembling and Installation of Servers and high-end workstations. *Repair and maintenance of Laptops and Notebooks. *Installation, repair and maintenance of Dot-matrix/Inkjet/LaserJet printers. *In charge of intranet and systems maintenance of Customer division of the organization. *Implementation of local security policies and configuration of firewall and antivirus programs. *Configure peer-to-peer network, data transfer and backup. *Technical grounding, reference and administration with other leads for users handling workload for Multiple divisions. *Upgrade and configure network equipment (cable jacks, hubs, switches) for the division network. *Completed an upgrade of network from cat-5 and cat-6, which included fiber optic WAN Connections to an offsite division branch office.
*System Engineer for 240 users LAN. *Responsible for software upgrades and ongoing help desk duties. *PC system installation, troubleshooting and repair. *Promoted to one Level higher after one year. *Engineer / Network Planner - Part of setup and installation team for new offices. *Gained Excellent Experience in system operation and various types of hardware and software. *Specialist in Data Recovery in all types of hard drive & USB storage.