Cardiff, Wales, United Kingdom
Customer focused results-driven IT professional with over a decade of experience in information technology, consistently delivering value through strategic analysis and efficient troubleshooting. Proven success in enhancing security, operational efficiency, and cost management. Committed to delivering quality technical consultancy and driving process improvement initiatives for tangible organizational value. Passionate about Identity Management and dedicated to providing exceptional technical support, I thrive on the challenges and complexities that come with the industry. I approach my work with enthusiasm and a positive mindset, always seeking opportunities to learn and grow. Bringing a sense of fun and creativity to my projects, I believe that enjoying what we do is key to delivering exceptional results.
Identity and Access Management Systems
IT Support Engineer Providing support to T2 Group staff members across the country aiding them in providing tutoring to learners and accessing our resources online and back at HQ. Duties include: Office 365 Administration, Active Directory, PowerShell, Windows 8.1 and 10, Windows Server 2012, Veeam Backup & Replication, Mitel phone systems Administration, Xarios phone manger, Tyco door system, Oak displayX wallboard, Goldmine CRM, Creation of KB articles, Remote desktop support for software and hardware issues, Monitoring of anti-virus and security.
Application Support Engineer Working within the Customer Implementation & Deployment Team, responsible for providing technical assistance for customer deployments of CaféX solutions, and developers using CaféX SDKs, WebRTC, Reverse Proxies, SIP and Media Brokers hosted in Linux centos operating systems.