London, England, United Kingdom
Multilingual, client-facing technology professional with a background spanning Economics & Politics, and an MSc in Computer Science. I specialise in customer success, product support, and business analysis for tech and fintech organisations, helping non-technical stakeholders understand complex products and make better decisions. I have worked across banking, fintech, startups, and ethical crowdfunding, supporting investment advisors, analysing financial and Zakat-compliant campaigns, and leading an MVP development from research to seed funding. My experience combines customer relationship management, stakeholder engagement, and data-driven problem-solving using tools like Python, SQL, Excel, ServiceNow, and cloud platforms. Core skills: Customer Success, Client Support, Product Development, Requirements Gathering, Stakeholder Management, Data Analysis, AI & Cloud Fundamentals, CRM. I work fluently in English, French, Arabic, and Urdu across UK, Europe, and GCC contexts, and am especially interested in roles at the intersection of AI, fintech, and user-centric products. Currently open to: Customer Success, Solutions, and Product Specialist roles in AI, SaaS, and fintech where I can bridge users, product, and engineering in values-driven organisations (including GCC/EMEA).
Agency Model Leadership •Led freelance agency model across multiple domains, coordinating project delivery for diverse clients •Oversaw end-to-end operations from client acquisition to execution MVP Development •Built 3 minimum viable products (MVPs) tailored to client needs in Real Estate, Retail and Education •Handled full lifecycle from ideation through deployment and iteration Charity Marketing Campaign •Consulted and led complete marketing campaign for a charity organisation •Managed strategy, execution, and optimization across channels Partner Agency Sales •Handled sales responsibilities for partner agencies, driving new business opportunities •Built and nurtured client relationships to secure ongoing engagements
• Maintained a thorough understanding of industry regulations, compliance standards, and market dynamics, ensuring all financial analyses and recommendations aligned with regulatory guidelines. • Demonstrated exceptional problem-solving abilities by addressing inquiries and resolving issues. • Proactively deliver first and second-level business support to Investment Advisors and Service colleagues, serving as a trusted advisor and ensuring seamless operations. • Exhibit a high degree of autonomy, consistently upholding a comprehensive understanding of processes and providing punctual, precise, and efficient service to consistently meet and exceed Service Level Agreements (SLAs). Proficient in tools such as ServiceNow, Broadridge, RIS, Excel, and Outlook. • Attained a flawless 100% compliance rating from service teams, attesting to meticulous attention to detail and adherence to industry regulations. • Earned an exceptional 98% performance rating in the Midyear Review, a testament to dedication, expertise, and consistent excellence in role execution. • Conduct in-depth data analysis and systematically dissect complex strategic challenges to derive actionable insights and well-informed recommendations. • Contributed to the training and onboarding of new team members, sharing insights into financial analysis best practices, software tools, and industry regulations.
• Led daily operations for copy/print, tech services, and cash as a keyholder, including scheduling and task delegation. • Trained and coached service associates to improve sales performance, attachment rates, and customer experience. • Handled escalated customer issues and managed cash controls, deposits, and variance investigations for the Services area.
• Orchestrated the Software Development team's dynamic pursuit of project vision, steering them towards the successful realization of the Minimum Viable Product (MVP). Guided by meticulous user requirements, provided daily leadership to the development team, ensuring alignment with overarching goals. • Led and galvanized a dedicated team of researchers in an extensive exploration of customer journeys across diverse platforms and competitors. With a keen analytical eye, unearthed multiple pain points that our innovative product would ingeniously address. • Deftly performed comprehensive competitor analyses, skillfully dissecting price structures to ensure positive unit economics while unwaveringly maintaining a competitive edge. This strategic balance fortified the product's market positioning. • Navigated the intricate realm of recruitment with finesse, adeptly assembling high-caliber design and software development teams. Negotiated terms, meticulously sculpted teams, and charted well-defined targets and milestones to optimize project progression. • Instrumental in securing vital SEED funding through an impressive pitch at the esteemed University of Southampton FutureWorlds. This triumph showcased the project's potential and catalyzed essential financial backing for future growth and advancement.