United Arab Emirates
I'm an adamant advocate of a "people first" attitude and living the values of true hospitality as a philosophy rather than just a profession. My attention to detail and willingness to challenge the status quo help me to thrive in the luxury hospitality business by exceeding guest expectations and encouraging the team to go the famous "extra-step". As a self-motivated individual I always strive to learn and I'm always open for a new challenge in order to grow my skill set and develop further. I've gained experience in leading multicultural teams of up to 190 people within seasonal as well as year-round operated luxury hotels. Further I have gained experience in pre-openings as well as large-scale renovations and project management across 3 continents.
Responsible for leading the entire Rooms Division of Mandarin Oriental's largest property with 629 rooms and suites and a total of 160 team members comprised of Front Office, Housekeeping, Laundry Services, Guest Relations, Concierge, Bellman, Club Lounge and PBX: - Developing departmental strategies - Leading multiple renovation projects in both front of house as well as back of house areas - Guiding and leading the teams through projects to ensure MOHG's transformation strategy is successfully incorporated - Setting up the organizational structure of the Rooms Division comprised of Front Office, Guest Relations, Housekeeping, Laundry Concierge, Belldesk, Guest Relations, PBX and Club Lounge - Ensuring the division´s financial success by managing the departments budgets and P&L - planning and executing the training and development of the teams - upholding LQE, Forbes 5-star & Mandarin Oriental Brand Standards - creating SOPs to ensure smooth day-to-day business operations - project management and liaising with internal and external stakeholders - guiding & leading the teams of the Front Desk, Guest Relations, PBX, Housekeeping, Concierge, Bellmen, Club Lounge and Laundry in the day-to-day operations - creating memorable experiences for our guests - liaising with outsourced companies, vendors and partners
Responsible for setting up the entire Rooms Division comprised of Front Office, Housekeeping, Laundry, Services, Guest Relations Concierge, Bellman and PBX: - Developing departmental strategies - Setting up the organizational structure of the Rooms Division comprised of Front Office, Housekeeping, Laundry Concierge, Belldesk, Guest Relations, PBX and Club Lounge - Ensuring the division´s financial success by managing the departments budgets and P&L - Plan and support the implementation of the Property Management System and all other relevant IT solutions - planning and executing the training and development of the teams - upholding LQE & Mandarin Oriental Brand Standards - creating SOPs to ensure smooth day-to-day business operations - project management and liaising with internal and external stakeholders - guiding & leading the teams of the Front Desk, PBX, Housekeeping, Concierge, Bellmen and Laundry in the day-to-day operations - creating memorable experiences for our guests - liaising with outsourced companies, vendors and partners
Responsible for setting up the entire Rooms Division including the following tasks: - Developing departmental strategies - Setting up the organizational structure of the Rooms Division - Ensuring the division´s financial success by managing the departments budgets and P&L - Plan and support the implementation of the Property Management System - planning and executing the training and development of the teams - upholding LQE & Mandarin Oriental Brand Standards - creating SOPs to ensure smooth day-to-day business operations - project management and liaising with internal and external stakeholders - guiding & leading the teams of the Front Desk, Housekeeping, Concierge, Bellmen and Laundry - creating memorable experiences for our guests - liaising with outsourced companies, vendors and partners - supporting the day-to-day operations
Responsible for the entire Front Office operations including the following tasks: - overseeing & leading the teams of the Front Desk, PBX and Butlers with 25 team members - liasing with and creating memorable experiences for our guests - supporting the Assistant Director of Rooms in day-to-day operations - training and developing the team - upholding Leading Quality Assurance Standards of The Leading Hotels of the World - creating SOPs to ensure smooth day-to-day business operations - handling guest requests and VIPs - project management and liaising with respective departments
Responsible for the entire Front Office operations including the following tasks: - overseeing & leading the Front Office, Reservation, Concierge and Bellmen with 15 team members - liasing with and creating memorable experiences for our guests - scheduling and budgeting the Front Office operations - training and developing the team - upholding Leading Quality Assurance Standards of The Leading Hotels of the World - creating SOPs to ensure smooth day-to-day business operations - ensuring highest possible ADR and RevPar - handling guest requests and VIPs - project management and liaising with the corporate office
https://aicrinternational.org/ Responsible for taking care of the members of the Swiss German subsection as well as organising get-togethers and connecting and furthering the cause of the Amicale Internationale des Sous Directeurs et Chefs de Réception des Grand Hôtels in Switzerland.
- Leading & supervising the teams of Front Desk, Bellstaff, and Kid´s Club with 30 team members - Responsible for scheduling and payroll of the team - Allocating rooms and maximize revenue - Budgeting front office operations - Recruiting and hiring new team members as well as developing existing team member - Reporting directly to the general manager - Evolving and innovating SOPs - Leading and enhancing Guest Relations including VIP guest handling, complaint management and guest recognition - member of the Crisis Response Team - Improving upselling scheme and loyalty enrollments - Ensuring smooth daily front office operations