Barranquilla, Atlántico, Colombia
I am convinced that the development and success of operations is not based solely on improving structures or processes, but on mobilizing hearts and minds with strategy. 🌍 I'm a Monster in Sales Processes, Bilingual & Business Leader | Customer Success & Revenue Growth 🚀. I'm a seasoned professional with 8+ years of experience in international business, BPO and customer success. Specializing in B2C & B2B strategies, driving revenue, sustainable growth and delivering results to the companies I represent. 🔹 AOM: I lead sales teams with a 100% customer-centric approach, delivering satisfaction to my client with a friendly approach, optimizing KPIs with different methodologies and improving processes with Lean Six Sigma for greater efficiency. 🔹 Expert in inbound & outbound sales in key sectors such as IT, energy, solar, gas, collateral, etc., with outstanding results. 🔹 Passionate about innovation and strategy, always looking for new opportunities to optimize, connect and grow business. 📩 Let's talk! I'd love to explore how I can bring value to your team. 🚀 #Sales #Ops #B2B #B2C #BPO #Growth.
Supporting the revenue operations of a NetSuite consulting partner by ensuring efficient pipeline management, CRM accuracy, and coordination across the enterprise sales cycle. Working closely with Account Executives, I help manage inbound leads, maintain CRM hygiene, coordinate discovery and demo sessions, and support proposal and contract preparation. Key areas of contribution include: ✔ Managing and qualifying inbound leads while maintaining accurate CRM records ✔ Coordinating discovery calls, demos, and follow-up meetings across time zones ✔ Supporting proposal development and contract preparation (SOWs & MSAs) ✔ Monitoring pipeline activity to ensure timely follow-ups and deal progression ✔ Conducting account research to support sales strategy and opportunity development ✔ Assisting with pipeline updates, reporting, and forecast visibility
As an AOM, I turned ordinary sales teams into high-performing competitive teams with a client-first approach, ensuring every interaction translated into revenue growth and customer satisfaction. Going from a conversion rate of 2% to 6% in one quarter, maintaining results and increasing revenue month by month. I had successfully: ✔ Increased sales Offer rates & Conversion rates by optimizing processes through sales strategies and tactics, Lean Six Sigma methodology and coaching teams with data-driven strategies. ✔ Enhanced KPI performance, managing in detail, applying the S.M.A.R.T methodology to drive efficiency, surpass quotas, and improve team productivity. ✔ Developed and implemented strategies that significantly improved customer experience and retention, strengthening long-term partnerships. ✔ Trained and mentored teams, fostering a high-performing, results-driven sales culture. With a passion for continuous improvement while waiting for my next success, I drive the operations efficiently ensuring exceptional customer engagement.
At BCA IT, Inc., I focus on expanding market reach and generating high-value opportunities in the IT sector. My key contributions: ✔ Prospecting and engaging decision-makers, successfully identifying and qualifying high-potential leads. ✔ Implementing a consultative sales approach, aligning IT solutions with client needs. ✔ Building long-term partnerships, strengthening business relationships, and enhancing customer retention. ✔ Driving sales growth, leveraging CRM and market insights to optimize sales strategies. With a growth-focused mindset, I aim to consistently deliver value, build strong client relationships, and drive revenue success.
In this role, I took underperforming sales teams and turned them into top revenue-generating units by implementing strategic coaching and process optimization. Key achievements include: ✔ Exceeded sales quotas consistently by optimizing team performance and refining sales techniques. ✔ Identified and eliminated inefficiencies, improving lead conversion rates and sales cycle effectiveness. ✔ Implemented market-driven sales strategies, aligning the team’s efforts with customer needs and business goals. ✔ Led performance improvement initiatives, increasing team motivation and overall success. By combining data-driven decision-making, team leadership, and a strong sales vision, I helped elevate performance and maximize results.
As a top-performing sales representative, I consistently surpassed sales goals and delivered outstanding results in B2B and B2C sales. Highlights of my success: ✔ Closed over 700 deals in less than a year, earning consecutive recognition as a Top Seller in all my years in this role. ✔ Increased customer retention and satisfaction, addressing objections and providing tailored solutions. ✔ Optimized the sales process, using CRM tools to track leads, enhance follow-ups, and streamline communication. ✔ Exceeded KPIs, demonstrating exceptional skills in negotiation, relationship-building, and closing high-value deals. My ability to understand customer pain points, provide tailored solutions, and build long-term relationships played a key role in my success.
* Supply chain management, movement and tracking of shipments to ensure that products reach the final consignee. * Maintain updated database based on loading, dispatch and delivery conditions. * LTL, FTL, Tracking