Ottawa, Ontario, Canada
• Over 10 years of experience in Web DevOps role with a focus on Adobe Experience Manager • Certified on all available AEM Sites/Assets Certifications including 2 new AEM Cloud Certifications • Certified AWS Solutions Architect/SysOps/Developer with Hands-on Experience with Kubernetes and Docker • Experience with Adobe Cloud Manager and AEM as a Cloud Service • Strong background in Adobe Experience Manager, AWS/Azure, Unix/Linux and Java/J2EE • Proven skills in UI design, including CSS, HTML and jQuery • Strong communication and interpersonal skills, self-managed, responsive, and dedicated
- Lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests - Strategic client relationship management - Champion projects and initiatives and bridge between clients, third-party providers, project management, internal engineering, and automation engineers - Work on projects/initiatives to track trends across Adobe-hosted AEM customers and optimize the customer experience. - Seek information about customer concerns and build a plan for short/long term solution - Set performance and optimization goals - Designing, analyzing, and troubleshooting large-scale distributed systems - Create and deliver best practices recommendations, tutorials, blog articles, sample code, and technical presentations - Analyze and improve efficiency, scalability, and stability of various system resources - Proactively identify and drive changes that optimize Adobe Hosted AEM environments - Often communicate complex technical concepts to a broad range of audiences including key customer stakeholders - AWS/Azure - AEM - Kubernetes/Docker - Java - Splunk - Github - Linux/Unix
• Working on Hybris Integration with Adobe CQ and JDA PMM for sportcheck.ca and Marks.com. • Prime on Active Directory Migration for Hybris and Adobe CQ. • AppDynamics Monitoring setup for Hybris/CQ and other backend services. • Troubleshooting high priority issues and providing timely solutions. • Integration of Search&Promote with Adobe CQ for ecommerce setup. • Record and Document all the issues encountered and establish process guidelines. • Actively involved in supporting sportcheck.ca during Black Friday and Cyber Monday. • User management for Hybris and Adobe CQ through LDAP authentication.
• Development of components as per the requirement document. • Conducted research into the feasibility, design and performance of the enhancements related to www.mcdonalds.com. • Onboarding new markets by setting up new domain names. • Dispatcher, farm, vhost and Apache configuration for the new instances. • Upgrading the existing production instances from Adobe CQ 5.4 to Adobe CQ 5.6 • 24*7 production support to 18 markets of McDonalds.com around the globe. • Fine tuning of Adobe CQ/AEM instances by uploading latest hotfixes, patches, workflow purge and garbage collection • Managed McDonald’s Adobe CQ server on Linux machines. • Feasibility check for upgrading the existing AEM 5.6 to AEM 6.0. • Worked directly with McDonald’s team to maximize efficiencies and user-friendliness.
• Implementation of e-detailing slides for Pfizer, compatible with iPad. • Used HTML5, CSS3 and JQuery for the development of iPad slides. • Development components in Adobe CQ based on the requirement document. • Successful go-live of the GSK website developed in Adobe CQ. • Customization of existing Adobe CQ components as per the requirement document. • Setting up Ldap Authentication on Adobe CQ servers. • Analysis of Adobe CQ servers with the help of thread dump and heap dump.