Chandigarh, Chandigarh, India
Expert Audiometer Repair & Calibration Services provide technical support and precision calibration for essential audiological diagnostic equipment. Specialize in the service and maintenance. My expertise extends to specialized diagnostic tools, offering comprehensive Echolab Tympanometer repair services and annual calibration to keep your ENT clinic or hospital running smoothly. Whether you need urgent repairs for your headsets or routine certification for your Tympanometers, our team delivers reliable, industry-standard solutions to ensure the highest quality of patient care. As Manager Technical & Services, I bring over three years of experience in hospital and healthcare device calibration, service support, and team management. My work focuses on ensuring seamless technical operations and effective service delivery, aligned with organizational goals and customer needs. With expertise in software testing, technical documentation, and product testing, I contribute to maintaining the highest standards of quality in healthcare device services. I am committed to fostering collaboration among teams and facilitating efficient processes to support service excellence in the medical and healthcare sector. Technical and Customer Service Support professional with over 15 years of experience in medical devices, audiology equipment audiometers etc, and consumer electronics. I specialize in: After-sales service and customer support Audiological Devices Service and Calibrations Device installation, calibration, and troubleshooting Escalation handling and SLA management Quality control and functional testing Technical training and documentation Customer Support & After-Sales Service Medical Device Calibration (Audiology Equipment) Quality Control & Final QC ISO 13485 & SOP Documentation Escalation Handling & SLA Monitoring Vendor Development & Purchase Coordination Functional & Manual Testing R&D Support & Product Testing Training & Technical Documentation “Preventive Maintenance” “Customer Escalation” “Medical Equipment” Experience Description Provided technical and customer service support
hospital and healthcare , Devices Calibration, Service Support, Team Management
Production Purchase/Vendor development: Production Purchase all components and all accessories, free field speakers, etc. Complete BOM purchase as per requirements Arrange samples for best sourcing parts Identified & develop new vendors for purchase New developments of accessories like Headphones and Bone conduction Check minimum level of parts for arranging timely Final Quality / QA Manual Testing Maintaining and making of SOP (Standard Operating Procedures) for ISO13485 Taking care of all Final QC operations after Final Production, Sample basis and 100% testing of devices and pickings All types of incoming Quality checks operations as per requirements Training for new and old persons for their respective and required areas Support to R&D for new projects and also testing all product and software for bugs to improve the product quality and services. Manual testing of PC Software /Application IOS, Android from R&D, for bugs and other errors Experience testing functionality on IOS and Android applications, PC Software Device testing manually as per specifications and working requirements Analyzing and prepare and publish reports to respective departments for resolution
Customer Service Support/After Sale Services - Taking care of all India service after sale of all products, Online. Support to all India or out of India. On site Demo for Govt. hospitals, Doctors, private Hospitals. Installations to Govt. hospitals, Doctors, private Hospitals Tacking care for repair of all. Products in home or onsite support Calibrations of all products.
Taking care of operations of entire Product line, Managing Direct Service Center and Frenchise network, SLA and Customer Support, Operations and Product Handling: -Handling all circle Related Works for CS Operations IT Products: - Monitors/Keyboards/Mouse/Desktop cabinets/SMPS/CARD READERS/Mother Boards Surveillance Products: - WEB CAM/OUT Door/In Door SMPS for Web Cams/DVR ETC. Consumer Products: - LED TV/COOLERS/HOME THEATERS