City of Johannesburg, Gauteng, South Africa
Dedicated and accomplished Broadcast and Admin Manager with a proven track record in office management and administration. Proficient in overseeing media and administrative functions to optimize office operations. Skilled in vendor management, event planning, and volunteer training. Experienced office administrative personnel with a background in office management and executive support. Strong leadership skills demonstrated by managing and coordinating the administration function with over 10 years experience. Increasing productivity within the media space. Expertise in problem-solving, highlighted by developing and implementing ideas in the creative space. Effective strategies to convey complex ideas to diverse audiences, facilitating smooth collaboration and understanding across teams and stakeholders. Successfully coordinated administrative needs for complex projects leading to an increase in revenue. Eager to contribute to a dynamic team by supporting sales administration tasks in line with tight deadlines and customer requirements. Seeking an administration position where I can leverage my office management and media coordination skills to support efficient sales delivery.
Comprehensive sales support: Deliver end-to-end administrative and operational support to the sales team, enabling faster deal closures and improved client satisfaction. Vendor and compliance management: Oversee vendor relationships and enforce compliance with both customer and supplier standards, safeguarding operational excellence. Data accuracy and insights: Maintain precise, up-to-date records in Salesforce and SAP systems, providing actionable insights for strategic sales decisions. Lead management and conversion: Track, allocate, and follow up on leads to maximise conversion rates and accelerate sales pipeline growth. Digital platform oversight: Manage the online shop (MyEndress.com), supporting customer registrations, onboarding, and engagement to enhance the digital buying experience. Performance monitoring and reporting: Monitor sales metrics, support dashboard updates, and contribute to data-driven strategies for continuous improvement. Cross-functional coordination: Collaborate with logistics, finance, and technical support teams to ensure smooth order fulfilment and operational efficiency. Policy and quality assurance: Ensure strict adherence to company policies, quality standards, and audit requirements, reinforcing trust and reliability with customers. Customer experience enhancement: Proactively communicate, resolve issues, and anticipate customer needs to elevate satisfaction and loyalty.
Coordinate completion of customer documentation related to procurement registration and loading suppliers or Vendors to Afrilek Procurement's system. Collaborate with other departments such as product development, customer service, and finance to ensure alignment of sales and marketing efforts with overall business objectives. Manage office logistics and administrative activities for Afrilek. Communicating with external vendors, suppliers and planning different workshops. Implemented training programs for new employees and conducted evaluations to ensure continued improvement. Managing leads along with the marketing department, where required. Tender and procurement portal maintenance and redirection for tasks through our CRM system. Check stock before finalising purchase requisitions / Purchase Orders from the clients and general stock taking. Obtain signed-off PRs & purchase orders (PO), verify and communicate any issues immediately internally and externally, so they may be actioned. Attend to emails, phone calls, and inquiries and escalate when necessary. Update the estimated time of delivery and update the clients daily (upon change). Arrange deliveries of the equipment (with Delivery notes) to the clients. Assist in the development and execution of marketing campaigns and strategies. Coordinate the production of marketing materials such as brochures, flyers, and promotional videos. Manage the Digital Marketing space; social media accounts and online presence, including posting updates and engaging with followers. Conduct market research and gather data on competitors, industry trends, and customer preferences.
Assist students and post-graduates with inquiries related to admissions, enrollment, registration, and graduation requirements. Provide backup support to other office staff as needed. Ensure compliance with institutional policies, procedures, and regulations related to student affairs and post-graduate programs. Coordinate student orientations and other events aimed at supporting student success. Manage office correspondence, including emails, phone calls, and mail. Schedule appointments, meetings, and interviews for staff and students. Maintain office supplies and equipment, ensuring adequate inventory. Assist with budget management and expense tracking for office operations. Prepare and distribute various documents, including reports, memos, and announcements. Maintain accurate records and databases related to student and post-graduate activities. Compile data and generate reports on student enrollment, retention, and academic performance. Manage data and maintain office systems.